NETWORK AND DATA CENTRE ENGINEER – SNR LEVEL

NETWORK AND DATA CENTRE ENGINEER – SNR LEVEL

PERMANENT

CENTURION

R50k to R60k

South African Citizens only!

BACKGROUND OF COMPANY

Our client specialises in customised IT outsourcing solutions, delivering high-availability hosted cloud infrastructure and redundant connectivity services using Software-Defined Wide Area Network (SD-WAN) technologies. The company operates as a group of companies within the information and telecommunications services sector.

QUALIFICATIONS REQUIRED

• MCP, MCSE, MCITP or other relevant Microsoft certifications.
• Information Technology Infrastructure Library (ITIL) certification.
• Fortinet NSE / Fortinet Certified Professional (FCP) or equivalent Fortinet certification.
• Relevant networking certifications such as CCNA, CCNP or equivalent.

EXPERIENCE REQUIRED

• Minimum 8 years’ applicable IT infrastructure/support experience.
• Minimum 8 years’ hands-on networking experience.
• Proven hands-on FortiGate firewall experience is mandatory.
• Experience supporting enterprise-level Windows Server and Microsoft 365 environments.
• Experience troubleshooting complex server and network infrastructure problems.
• Experience in the aviation industry and with passenger handling platforms such as Amadeus or Sabre will be highly advantageous.

SKILLS REQUIRED

Microsoft / Server Infrastructure

• Advanced Windows Server support – Server 2016 to current versions.
• Advanced Exchange Server support – Exchange 2016 to current versions.
• Advanced Microsoft 365 support experience
• Azure AD / Microsoft Entra ID and Azure AD Connector administration and troubleshooting.
• Basic Microsoft SQL Server support and troubleshooting.
• Backup, restore and disaster recovery provable experience.
• Endpoint and server security and patch management.

Networking

• Advanced experience in FortiGate firewall administration and troubleshooting – mandatory.
• Configuration and troubleshooting of firewall policies and rules.
• Configuration and troubleshooting of site-to-site and remote-access VPNs.
• Strong understanding of TCP/IP, subnetting, DNS and DHCP.
• Routing and switching.
• VLAN configuration and troubleshooting.
• NAT and network security concepts.
• LAN and WAN troubleshooting.
• Wi‑Fi configuration and troubleshooting.
• Network cabling and physical network infrastructure.
• Ability to troubleshoot complex connectivity and network performance issues.
• Experience working with ISPs and other network service providers.
• Ability to analyse firewall and network logs to identify and resolve faults.
• Understanding of network security best practices and segmentation.

Experience with Fortinet/FortiGate environments is a non-negotiable requirement for this position.

FUNCTION OVERVIEW

• Responsible for all topics related to the Microsoft 365, data centre, server and network environments.
• Support, administration and management of the data centre and Windows Server environment.
• Support, administration and management of the organisation’s network infrastructure, including FortiGate firewalls, routing, switching, VLANs, VPNs and Wi‑Fi.
• Troubleshoot complex network incidents, including connectivity, routing, firewall, VPN, VLAN, DNS and related infrastructure issues.
• Support, administration and management of backups and data recovery.
• Support, administration and management of Azure AD Connector and the Microsoft 365 environment.
• Troubleshooting of complex server incidents and problems.
• Support of Mimecast across multiple domains, including troubleshooting mail flow and implementing and reviewing policies in line with best practices in consultation with Mimecast.
• Basic SQL Server administration and troubleshooting.
• Responsible for endpoint and server patching, including Windows updates.
• Support, administration and management of endpoint and server security.
• Participate in projects in accordance with agreed policies and procedures and ensure that all project deadlines are met.
• Analyse vulnerability reports and address vulnerabilities found on servers and endpoints.
• Installation and management of SSL certificates on Exchange.
• Troubleshooting FTP and sFTP platforms.
• Coordinate troubleshooting and support tickets with external service providers.
• Develop and maintain technical and functional documentation for required systems.
• Develop and maintain Standard Operating Procedures for relevant servers, networks and systems.
• Adhere to the change control policy for all changes.
• Make recommendations to management to improve systems, infrastructure and processes.
• Stay abreast of the latest technology and work with management on potential upgrades.
• Execute duties in accordance with ITIL framework guidelines.
• Provide 3rd-line support to the desktop team for complex problems.

ATTRIBUTES

• Great attention to detail.
• Ability to work independently and as part of a team.
• Good business communication skills.
• Ability to handle multiple projects simultaneously while providing operational support.
• Natural tendency to work within established rules, processes and boundaries.
• Strong planning and organisational skills, with the ability to implement clear, efficient and logical approaches to work and manage assignments and objectives.
• Ability to critically analyse symptoms, diagnose faults, plan solutions and take appropriate action.
• Willingness to work overtime when required.
• Strong ownership and sense of responsibility.
• Drive to learn and ability to adapt to new technologies.
• Ability to work under pressure, complete work and meet deadlines.
• Committed and stable.
• Customer-service orientated.
• Administration orientated.
• Presentable, neat, confident and well-spoken.
• High level of honesty and integrity.

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