Call Center Sales Agent – BPO

Company Description IntelBPO is an outsourcing partner focused on building strong, relationship-driven collaborations with its clients. The company tailors its services to each client’s operations, needs, and pressure points, rather than using a one-size-fits-all approach. IntelBPO delivers customer care, digital customer experience, and technology solutions designed to be personalized, responsive, and dependable. As an extension of the businesses it supports, the company aligns people, systems, and operational discipline to meet each client’s standards and expectations. Through outsourced, co-sourced, and hybrid models, IntelBPO aims to provide well-run, well-understood services shaped around real partnership.

Role Description This is an on-site Call Center Sales Agent - BPO role based in the Johannesburg Metropolitan Area. The Call Center Sales Agent will handle inbound and outbound customer calls, assist customers with online shopping queries, recommend products, and process orders accurately. The role involves promoting relevant offers, cross-selling and upselling where appropriate, and meeting individual and team sales targets. The agent will resolve basic customer service issues, provide clear information on pricing, delivery, returns, and, where applicable, insurance-related products or add-ons. Daily tasks include updating customer records, following call scripts and compliance guidelines, collaborating with supervisors and trainers to improve performance, and contributing to a professional, customer-focused contact center environment.

Qualifications

• Strong Communication skills, including clear verbal communication, active listening, and professional phone etiquette.
• Customer Service capabilities with a focus on empathy, problem-solving, and delivering a positive online shopping experience.
• Sales skills, including persuasion, objection handling, and achieving call center sales targets in a fast-paced environment.
• Basic understanding of Insurance products or add-ons offered via online shopping channels, and ability to explain them clearly and compliantly.
• Training and learning agility, including openness to coaching, adherence to scripts and procedures, and participation in ongoing skills development.
• Previous experience in a call center, retail, online shopping, or BPO environment is advantageous.
• Comfort with computer systems, CRM tools, and multitasking between screens while on calls.
• Reliable attendance, time management, and the ability to work shifts, weekends, or public holidays as required.
• Minimum secondary school qualification; post-school certificates in sales, customer service, or contact center operations are a plus.

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