Virtual Assistant, Call Handler & Job Booking Coordinator (Remote)

Mortaro Group is a project coordination company working with trusted construction partners across the UK. We manage client enquiries, call handling, and job booking to ensure work is allocated efficiently to our partner network and no opportunities are missed.

The Role

We are hiring a South Africa based Virtual Assistant to act as our dedicated Call Handler and Job Booking Coordinator. This role is ideal for a VA who works with a small number of clients and is looking for a reliable monthly retainer.

This is a focused role. Your primary responsibility is to answer every call and enquiry that comes in, book jobs correctly, and ensure nothing is missed. You must not be overstretched with too many other clients, as responsiveness is critical to this role.

You will be the first point of contact for customers and your performance will be judged on how many jobs are successfully booked and how quickly you learn and understand the business.

Key Responsibilities

• Answer all inbound customer calls professionally and confidently
• Make outbound calls to follow up on missed calls and enquiries
• Ensure every call is responded to and logged
• Where possible, book jobs 1-2 days post call
• Flag booking issues or conflicts to management when needed

Skills & Experience

• Fluent English with a clear, confident telephone manner
• Strong customer service skills and comfortable speaking with customers all day
• Highly organised with strong attention to detail
• Comfortable using booking systems and CRM
• Logical thinker with good geographical awareness
• Reliable, consistent, and able to commit to answering all calls and enquiries during working hours
• Suitable for a VA managing a small number of clients, not high volume multitasking
• Full-time availability, Monday to Friday
• Working hours aligned to UK business hours
• Paid monthly
• Fixed retainer style role

Performance Expectations

Performance will be measured on:

• Calls and enquiries answered
• Number of visits successfully booked
• Speed of learning and understanding how the business operates
• Consistency and reliability during working hours

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