Insurance Claims Handler

About the Role

Our client is actively seeking a diligent and detail-oriented Insurance Claims Handler to join their expanding, remote team serving the **Sandton, Gauteng** area and beyond. This vital role involves managing the end-to-end process of insurance claims, ensuring prompt, fair, and accurate resolution for policyholders. You will be responsible for assessing claim validity, calculating settlements, and communicating effectively with clients and other stakeholders. The ideal candidate will possess strong administrative skills, a solid understanding of insurance policies, and a commitment to providing excellent customer service from a remote setting. This is an excellent opportunity to advance your career in claims management within a reputable organization.

Key Responsibilities

• Receive, register, and process insurance claims efficiently and accurately.
• Verify policy coverage and details relevant to each claim.
• Assess claim validity and determine appropriate settlement amounts in line with policy terms.
• Communicate clearly and empathetically with policyholders throughout the claims process.
• Gather necessary documentation, conduct preliminary investigations, and request additional information as needed.
• Liaise with assessors, repairers, and other third parties to facilitate claim resolution.
• Maintain accurate and up-to-date records of all claim activities in the claims management system.
• Ensure compliance with company procedures, regulatory requirements, and service standards.

Requirements

• A minimum of 3 years of experience as a Claims Handler or in a similar insurance claims role.
• Strong understanding of insurance policies, procedures, and claims handling best practices.
• Excellent administrative, organizational, and time management skills.
• Proficient in using claims management software and standard office applications.
• Effective written and verbal communication skills.
• Customer-centric approach with strong problem-solving abilities.
• Ability to work independently and manage a caseload effectively in a remote environment.
• Relevant insurance qualifications are an advantage.

Benefits

• Competitive annual salary based on experience and qualifications.
• Fully remote work opportunity offering significant flexibility.
• Comprehensive medical and retirement benefits package.
• Opportunities for professional development and further qualifications.
• A supportive and collaborative remote team culture.
• Contribution to a respected and growing insurance provider.
• Streamlined processes and access to efficient digital tools.

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