Assistant Hotel Manager - Rooms Division

VACANCY: Assistant Hotel Manager - Rooms Division

Location: Mbombela (Nelspruit)

RENUMERATION: Based on experience and qualifications with company benefits)

LIVE IN POSITION

A leading hotel group with locations in Mbombela, Emalahleni, Ermelo, Secunda, Standerton, Sandton and Cape Town are looking to employ a meticulous and experienced Assistant Hotel Manager to join our team. South African Citizens only<

POSITION SUMMARY:

Khayalami Hotels in Mpumalanga is looking for a Duty Manager (Assistant Manager - Rooms Division Focus). The Duty Managers role is to enhance the operational efficiency and service quality of the Hotel, in conjunction with the General Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.

RESPONSIBILITIES

• · Responsible for managing the full operations, service, logistics and activities of the Hotel Team, with special focus on the Rooms Division
• · Ensure that guests receive exceptional levels of personalized service
• · Assist the HOD's in ensuring that guest spaces and facilities are impeccably maintained and fully functional.
• · Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.
• · Develop, implement and monitor systems and methods that capture and communicate guest preferences
• · Ensure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends.
• · Effective departmental meetings take place, accurate minutes are taken and follow ups completed.
• · Assist in achieving the best procurement agreements for the property
• · To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• · Be readily available to deal with all guest queries and complaints.
• · Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Minimum Requirements

• · Hospitality Certificate or Hospitality Management Diploma qualification
• · At least 10 years experience within the hospitality industry in 3- & 4-star property with at least 30 rooms
• · Must have at least 5 years of general management experience
• · Advanced computer skills including Hotel PMS systems
• · High level of customer service, leadership skills, high level of numeracy skills, disciplined, organized, attention to detail, deadline driven, and cost control skills essential.
• · Excellent Communication Skills
• · High degree of self-motivation and ambition
• · Valid Driver’s license.

#J-18808-Ljbffr