Senior Claims Adjuster - Property And Casualty

About the Role

Our client is seeking an experienced Senior Claims Adjuster to join their esteemed insurance team in Durban, KwaZulu-Natal . This role is critical in managing complex property and casualty claims from inception to settlement, ensuring fair and efficient resolution for policyholders. The ideal candidate will possess a strong understanding of insurance policy wordings, damage assessment, and claims investigation techniques. You will be responsible for evaluating claim validity, negotiating settlements, and maintaining meticulous records. This is an excellent opportunity to work with a reputable organization, contribute to client satisfaction, and grow your career in the insurance claims field in Durban .

Key Responsibilities

• Investigate, evaluate, and negotiate property and casualty insurance claims in accordance with policy terms and conditions.
• Conduct thorough damage assessments and obtain necessary documentation and evidence.
• Communicate effectively with policyholders, witnesses, legal counsel, and other relevant parties.
• Determine coverage and liability for claims, making fair and timely settlement decisions.
• Manage a caseload of complex claims, ensuring timely and efficient resolution.
• Maintain accurate and detailed claim files and reports using the company's claims management system.
• Identify potential fraud indicators and elevate suspicious claims for further investigation.
• Stay updated on relevant laws, regulations, and industry best practices in claims handling.
• Provide guidance and support to junior claims handlers as needed.

Requirements

• A minimum of 5 years of experience in handling property and casualty insurance claims.
• Proven ability to investigate complex claims, assess liability, and negotiate settlements.
• In-depth knowledge of property and casualty insurance policies and procedures.
• Strong understanding of legal and regulatory requirements pertaining to claims handling.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and standard office applications.
• Relevant insurance certifications (e.g., CIP) are highly advantageous.
• Ability to work independently and manage multiple priorities effectively.

Benefits

• Competitive annual salary of ZAR .
• Annual performance-based bonus opportunities.
• Comprehensive medical aid and retirement fund.
• Professional development and training programs.
• A flexible hybrid work arrangement.
• Supportive team environment in Durban .
• Generous leave benefits.

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