Call Center Representative

Inbound Reservation Call Centre Agent Walmer Gqeberha

A fast-paced vehicle rental company based in Ggeberha Port Elizabeth is seeking an organized, articulate, and detail-oriented inbound Reservation Call Centre Agent. The successful candidate will act as the frontline interface for clients, managing end-to-end rental bookings across multiple digital channels and telephone platforms. This role requires strong logistical coordination, sharp problem-solving abilities, and seamless communication with internal branch networks to ensure flawless service delivery.

Salary: U p toR15 000 per month

Start date: ASAP

Minimum Requirements & Competencies

• 3+ years call center experience within the vehicle rental & travel – inbound experience (receiving incoming calls for bookings)
• Excellent verbal and written English communication abilities with a confident, service-driven telephone etiquette.
• Highly structured work style with the capacity to plan ahead, multi-task, and maintain accuracy under volume pressure.
• Strong computer literacy with rapid adaptation to online reservation interfaces, email suites, and messaging software.
• Ability to quickly spot inefficiencies, process errors, or scheduling bottlenecks and take active steps to correct them.

Key Responsibilities

• Multi-Channel Booking Management: Efficiently receive, process, and secure vehicle rental inquiries and bookings via telephone calls, corporate emails, and WhatsApp.
• System Capturing & Administration: Accurately capture, update, and maintain all reservation records on the company's central online booking system.
• Inter-Branch Coordination: Maintain real-time, proactive communication with various regional branches regarding confirmed bookings, cancellations, and live amendments.
• Process Auditing & Planning: Actively review the booking pipeline to identify, flag, and resolve potential scheduling conflicts, systemic errors, or vehicle availability gaps.
• Customer Experience: Deliver clear, courteous, and professional service to clients, guiding them smoothly through the rental terms and booking confirmations.

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