Pipeline - Agent: Cross Skill (Century City)

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Pipeline - Agent: Cross Skill (Century City)

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

Purpose Statement

• To assist on various Inbound and Outbound campaigns
• To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
• To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
• To maximise delivery of service in different areas
• Market Capitec Bank products telephonically
• Deliver excellent customer services to attract and retain clients.

Location: Century City

Experience

Min:

• 2-3 years inbound or outbound contact centre experience
• Customer service and Telemarketing experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocol
• Basic operational and product knowledge
• Inbound and outbound campaigns
  

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Telephonic / Call skills
• Attention to Detail
• Selling Skills
• Earn and extend trust (Delivery Contributor)
• Have courage, disagree and commit (Delivery Contributor)
• Curious and continuously learns (Delivery Contributor)
• Plan, deliver and raise the bar (Delivery Contributor)
• Act, learn and adapt (Delivery Contributor)
• Build one Capitec team (Delivery Contributor)

Conditions of Employment

• Willing and able to work shifts, including weekends
• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06

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