Spa Manager

• Lead and oversee all Spa & Wellness operations, ensuring the highest standards of luxury service and guest satisfaction.
• Inspire, coach, and develop Spa team members to foster a high-performance culture and service excellence.
• Manage departmental budgets, forecasting, payroll, inventory, operating expenses, and overall profitability.
• Develop and execute strategies to drive treatment bookings, retail sales, revenue growth, and operational efficiency.
• Ensure all treatments, facilities, wellness programmes, and guest experiences meet luxury brand standards.
• Monitor guest feedback and implement service improvement initiatives to continuously enhance satisfaction levels.
• Ensure full compliance with health, safety, hygiene, and operational standards.
• Introduce innovative wellness concepts, treatments, and experiences aligned with market trends and guest expectations.
• Collaborate closely with resort leadership and other departments to deliver a seamless luxury guest journey.
• Analyse operational KPIs and business performance metrics to support continuous improvement and commercial success.

The Successful Applicant

A successful 'Spa Manager' should have:

• 3-5 years' experience in Spa Management within a luxury hotel, resort, or wellness environment.
• Strong leadership experience managing and developing Spa and Wellness teams.
• Proven financial management experience, including budgeting, forecasting, cost control, and revenue generation.
• Excellent knowledge of Spa operations, wellness trends, treatments, and industry best practices.
• Strong commercial mindset with the ability to drive profitability and guest satisfaction simultaneously.
• Outstanding communication, interpersonal, and stakeholder management skills.
• Degree or Diploma in Hospitality Management, Wellness Management, Business Management, or a related field would be advantageous.
• Fluency in English; French would be considered an advantage.

What's on Offer

• Opportunity to lead the Spa & Wellness function of a prestigious luxury resort.
• High-impact leadership role with broad operational and commercial responsibility.
• Exposure to an internationally recognised luxury hospitality environment.
• Opportunity to drive wellness innovation, guest experience excellence, and business performance.
• Competitive salary and benefits package commensurate with experience.

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