FTC Wellness Assistant

Job Description

Customer Experience

• Be professional
  
• Approach all customers, greet, smile and offer assistance
  
• Identify customer needs in order to provide optimal experience
  
• Takes responsibility for serving the customer and finding solutions to customers’ queries
  

Apply Selling Skills

• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
  
• Offers alternatives to the customer if merchandise is not available
  
• Achievement of sales and unit targets
  
• Knows what new lines and promotions have come into the store
  

Store Disciplines & Productivity

• Opening & closing procedures are followed
  
• To ensure all merchandising principles are in place at all times and that every item is ticketed
  

Minimise Shinkage

• Ensure accurate stock counts & checking of product expiry dates
  
• Cash handling - assist at point of sale and with cash ups
  

Requirements

• Minimum 1 year Wellness Warehouse experience as a Sales Assistant
  
• Applicable Wellness Academy Foundation Training & Specialization Training
  
• All supplier training
  
• Fully computer literate
  
• Perfect written and verbal communication skills
  
• Ability and willingness to work weekends and extended retail hours
  
• Competency Assessment Achieved
  

Benefits

• Remuneration based on a ‘cost to company’ model and performance incentives.
  
• All permanent team members are required to join the company’s provident fund and risk benefit.
  
• Medical aid options are available.
  
• Birthday leave
  
• Team member discounts on in-store and online purchases
  
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
  
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)
  

Requirements
Matric (Grade 12). At least 1 year of retail experience. A genuine interest in health, wellness and healthy living. A friendly, approachable and professional manner. Excellent written and verbal communication skills. Basic computer literacy. Attention to detail and a responsible approach to handling stock and payments. A willingness to learn about our products and become a proud Wellness Warehouse brand ambassador. The ability and willingness to work weekends and extended retail hours. Successful completion of the required competency assessment.