Internal Sales Administrator

ROLE OVERVIEW:

• Supervise internal orders and sales activities, ensuring accurate quotations, pricing, order capturing and scheduling.
• The role focuses on customer relationships, efficient resource utilisation, staff performance and compliance with company procedures.

Minimum requirements:

• Grade 12 / Matric.
• A relevant tertiary qualification and/or qualification in concrete technology will be an advantage.
• 3–5 years’ experience in a similar role involving customer liaison, sales administration or order scheduling.
• Tenders experience.
• Technical background.
• Computer literacy, including Microsoft Office, Outlook, Excel and Word.
• Strong written and verbal communication skills in English.
• Sound interpersonal, organisational and administrative skills.
• Ability to work under pressure and as part of a team.
• Willingness and ability to work irregular and extended hours.

Duties and responsibilities:

• Price products offered by the company to customers.
• Ensure scheduling complies with company standards.
• Prepare accurate sales quotations for customers.
• Price tenders with assistance from technical staff where required.
• Take orders for concrete and pumps and schedule them on the computer to ensure on-time delivery.
• Administer payments from cash customers before product delivery.
• Allocate zones correctly to ensure accurate transporter payments.
• Ensure all daily orders are available in advance for loading at the concrete batch plants.
• Ensure optimal utilisation of truck mixers through effective order scheduling.
• Liaise with customers, suppliers, concrete batch plant operators, area managers, operations managers and plant managers.
• Maintain positive relationships between customers and the company.
• Address and resolve customer queries and problems.
• Follow up on quotations and tenders daily with sales staff, customers and the general marketplace.
• Place cement orders for concrete batch plants and communicate delivery times to plant staff.
• Record staff working hours, including normal hours, overtime and leave.
• Manage staff performance and development.
• Ensure compliance with company procedures and quality standards relating to customer relationships, pricing, quotations, orders and scheduling.
• Apply relevant human resources policies and procedures relating to recruitment, training and development, performance management, disciplinary matters and grievances.