Reservationist

• Luxury Hotel at a Wine Estate in Stellenbosch is looking for an organised and guest-focused Reservationist to join its team.
• Reporting to the Reservations Manager, the successful candidate will ensure accurate booking administration, professional guest communication and revenue optimisation, while delivering courteous and efficient service.

Duties:

• Handle reservation enquiries, telephone calls and emails promptly and professionally.
• Process and administer reservations, follow up on provisional bookings and maintain accurate PMS records.
• Assist with concierge services and advance bookings of facilities.
• Verify rates, confirmations, deposits, guest details and special requests.
• Maintain organised reservation records, guest histories and booking statistics.
• Monitor daily arrivals and ensure bookings are confirmed, particularly during high-occupancy periods.
• Maximise revenue through appropriate upselling and consistent application of cancellation and no-show policies.
• Maintain thorough knowledge of room types, facilities, rates, promotions and third-party booking channels.
• Communicate relevant guest and booking information to Operations, Sales and Front Office.
• Identify potential sales leads and communicate opportunities to the relevant team.
• Build professional relationships with guests, agents and colleagues.
• Maintain service standards and assist with general departmental duties.

Requirements:

• Grade 12 / Matric.
• Diploma in Hospitality, Travel or Tourism preferred.
• Preferably 2–3 years’ reservations experience, ideally within a 5-star or luxury hospitality environment.
• Knowledge of property management systems and proficiency with online travel agencies.
• Fluent English; additional languages advantageous.
• Excellent sales skills and a customer-focused approach.
• Good knowledge of domestic and international travel, including business, leisure, group and FIT bookings.
• Exceptional guest service and written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work effectively under pressure.
• Availability to work rotational shifts, including weekends and public holidays.

Closing Date: 30 Nov 2026