Service Manager – Sandton

Job Description

KEY RESPONSIBILITIES

• The service team is the engine room of the business and is made up of multiple teams that interact daily.
• The overall goal of the Service Team is to provide efficient and effective service delivery to clients.
• Ensuring the timely management of several shipments on behalf of our clients into a specific region of the world
• Liaising with an international pool of clients that are importing or exporting medical equipment daily.
• The Service Manager is ultimately the ‘face’ of the company.
• Being an expert in the import and export compliance requirements of a specific region of the world and working directly with the company infrastructure network
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery
• Ensuring customer satisfaction

SKILL SET AND DESIRED COMPETENCIES

• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook)
• Excellent use of the English language, both written and verbal
• Maintain effective daily communication and collaboration with relevant team members.
• Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process.
• Maintain key relationships with various external stakeholders, for example, the company's partners.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability.
• Ability to proactively identify problems in advance before a shipment becomes a pressure point and be critical of information.
• Independent-thinker and resourceful.
• Energetic and enthusiastic
• General business acumen

QUALIFICATIONS AND EXPERIENCE

• University Degree of any background (law or education preferable)
• Work experience advantageous.
• Strong academic track record
• Honours Degree advantageous