Building strong, trusted client relationships, acting as a strategic partner rather than only a service provider
Bringing a strong understanding of integrated communication across ATL and digital channels, and of integrated media strategies
Staying well read on the industry and the client’s market, reacting quickly to news, trends, forecasts and key financial diary days to manage the portfolio proactively
Partnering with and leading alongside the creative lead, sharing ownership of the work and the team’s direction• Managing multiple projects simultaneously, forward planning and prioritising workflow
Producing top-quality proposals, presentations and reports, and presenting to clients
Managing client and agency budgets, ensuring invoicing and financial administration follow best practice
Identifying opportunities to grow the client’s business with the agency
Managing and developing junior team members, including training and appraisals
Ensuring status reports, contact reports, and quarterly and annual reviews are completed on time
Delivering all projects on time and on budget
Requirements
Minimum experience and skills required
Diploma or degree in Advertising or Marketing
5+ years’ experience in a similar Client Service role in an agency (essential)
3+ years’ people management experience (essential)
Verifiable experience on major integrated campaigns, including TV, radio, print, POS and online
Strong understanding of integrated communication and integrated media strategies, offline and online (essential)
Financial services experience, particularly life assurance (advantageous)
Strategic thinker who is operationally exceptionally strong, with very strong client relationship skills
Excellent writing, presentation and administration skills
Commercial acumen, with strong attention to detail and follow-through
Ability to cope with pressure, meet tight deadlines and handle a wide range of tasks
Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Driver’s licence and own reliable vehicle (essential)
Personal attributes
Enthusiastic, confident, professional and diplomatic
Reliable, organised, proactive and solutions-driven
A team player with initiative and the ability to lead
A genuine curiosity about the industry, media landscape and financial sector, and a desire to grow in the agency