Service Advisor
Service Advisor Job at Hyundai Automotive South Africa • Cape Town, ZA
6 hours ago
Job type
- Full-time
Job description
About the Role
- As a Service Advisor, you will play a crucial role in providing exceptional customer service and support within the automotive industry. Your primary focus will be to liaise between customers and the service department to ensure that vehicle service and repair needs are met efficiently and effectively, enhancing the overall customer experience.
Key Responsibilities
- Serve as the first point of contact for customers, addressing inquiries and concerns about vehicle services.
- Schedule service appointments and manage customer expectations regarding service timelines and costs.
- Prepare detailed service estimates and provide clear explanations of repair options and recommended services.
- Communicate regularly with customers throughout the service process, keeping them informed of progress and any changes.
- Collaborate with technicians to ensure accurate diagnostics and timely completion of services.
- Handle customer complaints professionally and work towards satisfactory resolutions.
- Maintain customer service records and follow up on customer satisfaction to facilitate repeat business.
- Stay up-to-date with new automotive technologies and service techniques to provide informed recommendations.
Requirements
- High school diploma or equivalent qualification; additional automotive training is a plus.
- Demonstrable experience in a customer service or service advisor role within the automotive industry.
- Proven track record of effective communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Proficiency in using service management software and basic computer applications.
- Excellent problem-solving skills and a customer-focused mindset.
Preferred Qualifications
- Previous experience in a dealership or automotive repair shop setting.
- Relevant certifications related to automotive service or customer service excellence.
- Familiarity with vehicle maintenance plans and extended service contracts.
Closing Date 06 November 2026