Operations Consultant - FICA (Fixed-Term Contract)

Operations Consultant - FICA (Fixed-Term Contract) at PPS

Join to apply for this role to manage all technical administration within the FICA department, ensuring quality assurance and implementing process controls to maintain compliance with the Financial Intelligence Centre Act (FICA) regulations. Responsibilities include verifying process and system controls, assessing outlying information to confirm customer identities, monitoring transactions for suspicious activity, and reporting potential money laundering or terrorist financing risks in accordance with the procedures outlined in our RMCP.

Responsibilities

• Analyze data for both prospective and existing clients to identify sanctions, politically exposed or influential individuals, and adverse media indicators, based on system-generated alerts and process workflows.
• Contribute to FICA-related projects and system enhancements aimed at reducing manual interventions and improving operational efficiency.
• Conduct ongoing monitoring reviews at defined trigger points, ensuring accurate documentation and timely reporting.
• Execute and oversee established processes for transactional monitoring.
• Collaborate with business units to validate findings, assign risk ratings, and agree on necessary remedial actions.
• Conduct quality assurance reviews to confirm the closure and effectiveness of corrective actions.
• Ensure adherence to regulatory and compliance requirements.
• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks based on the customer’s risk profile.
• Support the alignment of operational processes with the Risk Management and Compliance Programme (RMCP).
• Assist in preparing and submitting regulatory reports, including daily, monthly, and quarterly compliance requirements.
• Ensure compliance with audit requirements and regulatory obligations.
• Collaborate with team members to align duties, prioritise tasks, and manage work schedules to meet operational targets.
• Champion the implementation of PPS’s training and development initiatives, including mentoring assigned junior staff.
• Execute operational policies and procedures to ensure consistent service delivery across departments.
• Provide cross-functional support across all areas of Servicing and Administration, with the capability to manage end-to-end processing and resolve investigations independently.

Qualifications

A three-year tertiary qualification (Degree or BTech) with a focus on Risk Management, Compliance, Legal Studies, or a business-related discipline.

2 to 3 years of experience in a policy administration or related operational environment (preferred); strong understanding of FICA processes and regulatory requirements; experience in compliance monitoring is beneficial, particularly in handling telephonic enquiries and supporting regulatory functions.

Solid understanding of financial institutions and their operating environments; working knowledge of FAIS and FICA regulations; proficient in Microsoft Office Suite; strong administrative capabilities with attention to detail; demonstrates commitment to organisational goals and values; strong organisational skills with the ability to prioritise tasks effectively; sound business acumen; experience in member, broker, and / or financial advisor engagement; strong investigative and analytical skills.

Clear and effective communication, both written and verbal; professional telephone etiquette; good problem-solving abilities; takes ownership and accountability for work outputs; results-driven with ability to meet deadlines and performance targets in a high-volume environment; adaptable and resilient under pressure; collaborative team player with strong interpersonal skills; high attention to detail and accuracy.

Details

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