Experience Centre Ambassador (Contact Centre – Portuguese Speaking)

Job PurposeThis role is for passionate, enthusiastic, and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and have a keen desire to make a difference while contributing to the future of a start-up brand.Core Job ResponsibilitiesBook all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre / post travel, and hotels.Provide best-in-class luxury service to our Travel Advisors and international guests, hosting them via phone, video calls, email, and chat.Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware, to deliver personalized guest experiences.Provide feedback on the quality and efficiency of customer support processes and suggest enhancements.Emotional Job RequirementsA genuine knowledge and interest in global travel destinations.Enthusiastic with the ability to follow tasks through to completion.Thrives in a "start-up" environment where change is the only constant.Skills Set NeededMinimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality (not a must).Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers.Fluent in oral and written English and Portuguese; any other language is a plus.Confident speaking on the phone / video calls, representing the brand.Excellent listening and problem-solving skills.Culturally sensitive to clients from different countriesfortable using IT systems daily (knowledge of Versonix Seaware and Salesforce is an advantage).Willing to work full-time on shifting schedules, including weekends to support global markets and time zones.Time NeededOffice-based, full-time role, with a flexible working schedule in shifts, Monday-Sunday with 2 days off.

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