Merchandiser Team Leader | Managed People Solutions | Pretoria | Gauteng

Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Pretoria, Gauteng.

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandising products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader are fulfilling their KPI’s.

Responsibilities

• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers).
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
• Merchandise in accordance with SOP and check product quality on the shelf, stock rotation, and price tag.
• Keep shelf and back-up area (e.g. storeroom) clean, tidy, and uncluttered in accordance with housekeeping SOP.
• Execute merchandising activities as per cycle brief.
• Be polite with customers and, where needed, escalate to management to resolve issues. Feedback on customer complaints, queries, and requests.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Execute calls as per call cycle.
• Advise manager on identified opportunities in the store (e.g. additional display and merchandising space).
• Advise manager on out of stocks as per SOP.
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers' activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated, and sorted out.
• Deliver customer satisfaction by managing customer communication. This includes recording and promptly acting upon customers' complaints, queries, and requests and feedback accordingly as per communication SOP and contact grid.
• Actively build relationships with customers by engaging in active communication, resolving issues where required, etc.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.

Requirements

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.

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