Dispatch Manager – Reference Ssdm

Main job function

To manage and coordinate the smooth dispatch of goods to customers. The incumbent should strive to streamline distribution activities to improve on the achievement of operational targets and ultimately improve customer satisfaction.

Qualifications

Grade 12

Tertiary qualification in related field will be advantageous.

2 years' experience in a management position

Sound MS Office experience

Sound Syspro experience

General and Task Management

Compile stock availability and shortages reports

Collate all the orders

Generate invoices for all orders on Syspro

Responsible for customer service levels

Responsible for Driver performance / deliveries

Plan and schedule daily routes and deliveries to ensure efficient deliveries

Check vehicle utilization, fuel and vehicle maintenance

Conduct briefing and debriefing sessions with drivers and assistance

Co-ordinate dispatch cages and ensure that the products are loaded according to the picking slips and invoices

Ensure that all employees adhere to the stock control processes in the department

Maintain safety and roadworthiness of distribution vehicles

Ensure that vehicles are serviced and maintained regularly

Manage distribution costs

Ensure that all Food Safety GMP's are followed and adhered to

People Management

Manage, coach and develop a high performing Dispatch team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements

Set department objectives / KPIs and review and assess ongoing performance of direct reports

Manage and lead the team, ensuring adequate staffing levels

Motivate and coach the team to operational success

Monitor the completion of tasks and ensure good performance and record on appropriate systems

Undertake continuous training and development

Financial and Budget Control

Input and hold responsibility for Dispatch budgets

Prepare the annual Dispatch budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards

Manage the budget from identification to completion of projects

Relationship Management

Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance

Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the dispatch strategy

Recommend solutions without compromising quality or service while optimizing cost

Liaise and communicate with other departments, customers, suppliers and other service providers

J Ljbffr