Customer Data & Process Analyst

Direct message the job poster from Woolworths

Enable business to make informed decisions off accurate customer information which is delivered at speed and introduce new analytical enabled technologies as tactical forward-looking approaches to support predictive and prescriptive analytical methods. Support the overall management of customer data which includes defining, systematically gathering, analysing, processing and integrating various customer data sources to build a data framework for analytics and insights derivation and delivery to business.

Key Responsibilities

• Identify, map, document and incorporate all customer related data sources (structure and unstructured) into the Woolworths 360 customer view.
• Support the implementation of fit for purpose system frameworks to deliver on all strategic analytical projects / outcomes. This includes analysis and integration of data, statistical model deployment and maintenance.
• Provide streamlined support to the broader Customer team for all data requirements and business stakeholders through close collaboration with the BI and IT support teams.
• Ensure that all processes for direct marketing activities are optimised and deliver on key expected outcomes at speed, this includes building triggering events, alert functionality, streamlined data ingestion and extraction methods etc. to establish a fully integrated lifecycle program across product and loyalty portfolios.
• Support and maintain all measurement functions in the Customer team to ensure that all customer impacting activities are accurately baselined, tracked and measured by providing a robust data framework for success post implementation.
• Continuously optimise data processes to ensure speedy delivery to key stakeholders. This includes delivering appropriate solutions to address various, repetitive data requirements from business in a streamlined, comprehensive, controlled, automated and efficient manner (includes development and maintenance of business dashboards).
• Execute on a strong data governance process in support of analytical and insights data requirements and support the drive to self-service data decisions in business.
• Continuously seek ways to improve and expand on existing capabilities to ensure cost effective solutions drive strategic decision making and identify and implement new technologies and understand emerging research / analytics trends and the relevance that these have to the Customer and the broader Woolworths strategy.

Technical skills / experience

Values and Behaviours

Seniority level

Associate

Employment type

Full-time

Job function

Marketing, Analyst, and Customer Service

Industries

Retail

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City of Cape Town, Western Cape, South Africa 2 weeks ago

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