Director Site Operations

Direct message the job poster from Advanced Call Center Technologies, LLC

The Director of Operations is accountable for directing the day-to-day operations of an operating group. Incumbent is responsible for maintaining the efficiency and effectiveness of the operation, including direct client interface, customer satisfaction, employee development, and fiscal accountability. The Director executes strategic direction set by the client and Executive Staff. The role includes executing tactical plans within to achieve the strategic objectives.

• Function as a key member of the management team to provide value-added service to client companies.
• Work closely with colleagues from Operations, Sales, IT, and Corporate to successfully meet client needs and complete various projects.
• Be flexible and open to managing varied work situations and support multiple projects.
• Apply performance improvement tools and techniques for process improvements.
• Directly interface with client on a daily basis to develop and sustain business processes and practices that result in number one rankings and sustained client relationships.
• Provide specific guidance to managers, employees and other staff to ensure that the focus is correct and the work is accomplished on time, within budget and meets or exceeds the highest quality standards.
• Manage work in such a way that results in number one performance for the client
• Customer satisfaction - interact with internal and external clients to ensure continuous customer satisfaction.
• Oversee staff to insure accurate and timely tactical processes.
• Recommend and approve salary increases, transfers, and promotions; develop performance plans, monitor progress, coach and evaluate employees; provide training and other developmental programs for staff; and, interview, select, and terminate associates within guidelines.
• Perform other related duties and projects as assigned.

Minimal Qualifications :

Seniority Level

Director

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Telephone Call Centers

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