U-turn – Retail Area Manager

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Retail Area Manager to join the Retail team in Cape Town from 01 November 2025. This is a full-time position and will initially be offered as a one-year contract. This role involves managing retail operations in and around the Northern Suburbs of Cape Town, applying professional retail skills in a development setting. Reporting directly to the Retail Operations Manager, the candidate will oversee our retail stores in the northern suburbs and work to grow sales and profitability. The ideal candidate is someone who is comfortable in an organisation with strong Christian motivations, passionate about development, and excellent at customer service.

Key responsibilities

• Manage, train and support U-turn Retail Managers under the direction of the Retail Operations Manager to run the retail aspect of the stores and, in collaboration with the Personal Development team, ensure the shops effectively support and develop Champions on the U-turn Work Readiness programme.
• Deal with high level customer complaints and queries.
• Handle HR queries across stores including Champion payslips, leave approval and disciplinaries.
• Ensure U-turn retail stores are professionally presented and run, following all operational procedures to meet monthly income targets.
• Ensure monthly store audits and stocktakes are completed to strengthen overall operations.
• Oversee and maintain a high standard across social media platforms (Facebook, WhatsApp, TikTok, etc.).
• Manage the Bizfo POS setup and train all staff on new parts of the POS, followed by training manuals.
• Use and contribute to planning and record-keeping systems to ensure continuous improvement in areas of responsibility.
• Must have a love for working with second-hand goods. Experience in buying and selling goods would be beneficial.

Experience and Skills

Personal attributes

Organisational Fit (where applicable)

If in recovery – actively engaged in ongoing recovery, accessing accountability support and practicing recovery behaviour. If employed as a professional – affiliation with a professional board, continued personal development and supervision. Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated social action.

Next Steps

Candidates interested in this position should apply online at The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge and skills outlined above. Please note that applications without a letter of motivation will not be considered. If you have not heard from us within 4 weeks, please consider your application unsuccessful. Job Type : Full-time. Work Location : In person.

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