Junior Support Engineer

Purpose of the role :

The Junior Support Engineer provides first-level technical support assists with system setup and user account management and gains hands-on experience with IT support tools and processes. This role is designed to develop foundational technical skills while supporting the IT team in daily operations.

Key Responsibilities :

• Provide first-level support for basic hardware software and system issues.
• Assist with system setup configuration and user account management.
• Document system configurations troubleshooting steps and standard procedures.
• Support the IT team in maintaining system performance and reliability.
• Gain practical experience with IT support tools processes and best practices.
• Escalate unresolved issues to higher-level support or senior engineers.
• Maintain awareness of emerging technologies relevant to the role.

Requirements

Minimum Requirements :

Required Skills :

Technical support server support network support troubleshooting diagnostics software installation software updates it support

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1