Team Leader, Cash (Level 2)

Standard Bank of South Africa LimitedCape Town, Western Cape, South Africa

30+ days ago

Job description

Business Segment : Personal & Private Banking

Location : ZA, WC, Cape Town, Century Boulevard

To oversee all cash (including forex) matters (e.g., Cash Consultant II and / or ATMs) for a Point / s of Representation (POR / s) within client experience, product and laid down requirements. Specific responsibilities include :

Team Leadership & Performance Management : Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.
Cash & Forex Operations Oversight : Oversee all cash functions including ATM / ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.
Risk, Compliance & Governance : Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.
Operational Efficiency & Client Experience : Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.

Qualifications

National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or a related field.

FAIS-aligned qualification (where applicable) will be advantageous.

Additional certifications in cash management, ATM / forex operations, or risk and compliance will be beneficial.

Experience Required

4–5 years' experience in a branch banking environment, with a solid understanding of cash handling, foreign exchange, ATM operations, and bulk cash procedures.

2–3 years in a leadership or supervisory role, managing a cash operations team, with proven ability to drive performance, manage risk, and uphold compliance in a high-volume environment.

Demonstrated ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards.

Experience in client engagement and internal collaboration, particularly around resolving cash discrepancies, managing escalations, and enhancing customer service in a frontline environment.

Additional Information

Adopting Practical Approaches &Exploring Possibilities

Articulating Information &Providing Insights

Challenging &Generating Ideas

Convincing People &Understanding People

Following Procedures &Upholding Standards

Making Decisions

Banking Process & Procedures

Client Retention

Customer Acceptance & Review (Consumer Banking)

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Team Leader • Cape Town, Western Cape, South Africa

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