Centre Manager Sandton

Job Reference : JHB -LdS-1

Responsible for the management of the Centre. Ensure investment growth and maximum income of the Centre through effective management and asset control. Develop related budgets, oversee leasing contracts, procure services, handle third-party service contracts, and direct maintenance procedures. Ensure that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develop and implement departmental policies and procedures and ensure that all operations are in accordance with established health and safety regulations. Ensure that services purchased are of acceptable quality at the least possible cost. Keep Senior Management well informed of area activities and significant problems. Train, direct, and appraise assigned personnel.

Duties & Responsibilities

Requirements :

Matric.

Additional related maintenance and Centre management training preferred.

Excellent understanding of Centre management procedures.

Knowledge of budgeting, service contracts, and leasing agreements.

Five or more years of related experience, with at least two or more years of supervisory experience.

Duties :

Assumes responsibility for the effective operations management of the Centre and facilities.

Centre Management :

• Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies, and other landlord’s strategies.
• Attends meetings / functions related to the successful operation of the Centre.
• Assists with a five-year maintenance plan, including allowances for provisions or depreciation for submission to the Assistant General Manager / Director.
• Investigates / initiates proposals for refurbishments.
• Maintains a hands-on control of projects in hand.
• Reviews the building status / grade ongoing and advises Senior Management regarding maintaining the standards within those grades.

Client Reporting :

• Provides accurate information to clients according to the agreed format timeously.
• Analyses monthly income / expenses and variance reporting.
• Monitors turnover rentals.
• Monitors all municipal recoveries on a monthly basis.

Planning And Budgeting :

• Prepares and completes budgets as required each year.
• Completes forecasts timeously as required.
• Reviews market rentals quarterly and ensures the best possible rate achieved and maintained as per agreed mandates.
• Assists in formulation of business plans for the unit.
• 5 Year budget – preparation and control as required by the client.
• Quarterly review and monitoring results as required by the client.

Quarterly Expenditure / Analysis :

• Sets and motivates Capex / TI philosophy per building in consultation with the client.
• Recommends TI standard specifications.
• Recommends Capex requirements.
• Ensures conformity to Capex philosophy and procedures.
• Estimates new operating costs.
• Ensures recovery of operational and utility costs in accordance with Lease terms.

Debtors and Creditors Management :

• Undertakes monthly interaction meetings with Debtors, Debtors Manager, and Leasing to ensure appropriate action taken and recommend legal action.
• Credit Control : Responsible for Management of Arrears, Legal action, and liaising with attorneys / management as required.

Parking Management :

• Attends monthly / ad hoc interaction meetings all parkades where applicable.
• Maintains accurate control of “in-house” operated parkades.

Tenant Management :

• Deals with correspondence / interaction with tenants as required.
• Ensures that leases are timeously renewed and all vacant space is let and in a presentable state.

New Tenants :

• Determines and recommends letting mandates for approval.
• Undertakes lease negotiation and maintenance of tenant relationships.
• Controls new leases and records of the same.
• Controls / oversees new installations including premises design and liaising with professionals and contractors.

Existing Tenants :

• Renews Lease Agreements in accordance with mandate.
• Tenant liaison and public relations.
• Controls / arranges centre promotions.
• Regularly assesses tenants’ turnover, stock turn, and merchandising.
• Monitors and compiles foot traffic reports.

Expense Control :

• Checks and authorizes payment of accounts.
• Authorizes cleaning, consumables, electrical, and general maintenance orders.
• Controls wage and salary allocation.
• Controls municipal payments and recoveries.
• Ensures cost-effectiveness and performance of contractors.

Financial Management :

• Monthly financial statements.
• Monthly management reports.
• Accurate budgeting and reporting.

Operating Costs :

• Calculates operating costs for charge-out to tenants.
• Ensures recoveries as appropriate.
• Networking with tenants, public, external organizations.
• Issues tender documents.

Customer Liaison :

• New Tenants.
• Lease negotiation.
• Maintenance of tenant relationships.

Public Relations :

• Establishes and maintains sound public relations.
• Attracts people to the centre.
• Motivates and assists tenants to improve their services.

Asset Management :

• Controls / schedules / implements regular preventative maintenance program.
• Motivates refurbishments and major repairs as appropriate.
• Monitors progress and inspects / enforces tenant responsibilities.
• Liaises with appropriate authorities.
• Responsible for Compliance of OSH Act.

Maintenance :

• General Maintenance of Buildings and premises.
• Complies with the OHS Act and all other statutory requirements.

Security :

• Conducts scheduled inspections of security systems and implements improvements as necessary.
• Manages security guards and maintains an emergency preparedness programme.
• Reports security incidents to management.

Supervision :

• Provides leadership to assigned personnel through effective objective setting and communication.
• Conducts regular meetings to ensure personnel are informed of changes.
• Identifies, develops, and implements training programs.
• Conducts performance appraisals and provides feedback.
• Ensures appropriate staffing levels.

Related Duties :

• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.

Package & Remuneration

R 35000 - R 40000 - Monthly

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