SATIC LEAH Implementation Manager

Management Level

Manager

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

In contract lifecycle management technology (CLM) at PwC you will specialise in providing consulting services for implementing CLM technology solutions. You will have extensive experience in various CLM technologies.

Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to :

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects ensuring their successful planning budgeting execution and completion.
• Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
• Develop skills outside your comfort zone and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

About PWC SATIC

South African Technology & Innovation Centre (SATIC) is the latest part of PwC a global branddelivering services for the biggest clients in the world. PwC leads the way in human led technologyenabled professional services working with clients to transform their business and make it fit forthe future.

We are looking for candidates who bring in-depth market experience who see technology as a wayto enable and drive human innovation and who want to be a part of a community of solvers totackle the biggest challenges in society.

Summary

Lead a customer delivery in POD leading the implementation Leah and / or CLM for clients who havepurchased the platforms. Youll turn clear requirements into practical solutions align specialists(Functional Consultants Legal Engineers Integrations) and steer work from discovery throughtesting training go-live and hypercare and adoption.

This role suits a tech professional or lawyer or legal professional with a strong interest in technologyas well as experienced legaltech implementers (e.g. DocuSign Sirion Harvey Legora IcertisAgiloft).

Key responsibilities

Own the delivery plan and backlog; keep scope priorities and progress simple and visible.

Map how work happens today and design a cleaner future process with the client.

Shape Leah use cases CLM set-up and or a combination so they work together and solve realproblems.

Coordinate testing training and change management so new ways of working stick.

Manage risks and decisions early; remove blockers and keep momentum.

Communicate clearly with sponsors and users; show progress and outcomes.

Build re-usable assets (templates how-to guides) and hand over cleanly to support / scale.

Support proposals and estimates with grounded delivery assumptions.

Experience & skills

68 years in legal contracting legal ops procurement or legaltech delivery.

Hands-on delivery of platform implementations (CLM and / or AIenabled tools).

Confident planning work managing scope / risks managing teams and leading clientconversations.

Comfortable working with adjacent systems (esignature document managementprocurement / ERP) alongside engineers.

Strong written and verbal communication; simple structured storytelling.

Attributes

Outcomefocused organised and calm under pressure.

Lowego collaborator who coaches the team.

Clear communicator who brings people with them

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship

No

Job Posting End Date

November 8 2025

Required Experience :

Manager

Key Skills

Business Development,Project Timelines,Business Process,Customer Service,Client Expectations,Account Management,Salesforce,Client Relationships,Project Management,ERP,Java,Client Service,Consultants,Management System,Procedures

Employment Type : Full-Time

Experience : years

Vacancy : 1