Technical Manager
Daisy Business SolutionsGqeberha, Eastern Cape, South Africa16 days ago
Job descriptionManagement of technicians Scheduling of the set-up and installations Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them. Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place. Train technicians or arrange for training on new products or product updates. Set goals for performance deadlines in ways that comply with the company's vision. Utilise KPI metrics to help guide team performance through coaching. Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and / or replacements. Drive effective customer service and ensure quality of service is standardised across all technicians Create and maintain all relevant records, files and documentation required for seamless customer service Set up customer training after installations where necessary. Measure, monitor and maintain customer service and satisfaction.
Overview
POSITION : TECHNICAL MANAGER
AREA : PORT ELIZABETH
A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.
Skills and Qualifications
- Minimum Grade 12
- Experience in a Management capacity advantageous
- Basic networking experience
- Basic Microsoft office knowledge
- Yeastar, Samsung or Panasonic PABX experience
- Basic Mikrotik knowledge advantageous
- Certified in Hikvision Advantageous
- Must be able to build site solutions i.e. complete site survey’s
- Flexible travel and office hours
- Valid Driver’s license
- Ability to speak English and Afrikaans advantageous with clear oral and written skills
Staff Management
Customer Service
#J-18808-Ljbffr
Create a job alert for this search
Technical Manager • Gqeberha, Eastern Cape, South Africa
Related jobs
%20Ltd)
- Promoted
Technical Manager
Staff Solutions RecruitmentPort Elizabeth, South Africa This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.
Team & Operations Management.Lead and manage a team of technician...Show moreLast updated: 19 days ago
- Promoted
Technical Manager
Daisy JHB (Pty) LtdPort Elizabeth, South Africa A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a.
Technicians that provide technical service-related support and install...Show moreLast updated: 18 days ago
- Promoted
Product Mgr II
LexisNexisGqeberha, Eastern Cape, South Africa LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision to...Show moreLast updated: 6 days ago
- Promoted
Assistant Transport Technical
PremierGqeberha, Eastern Cape, South Africa Responsibility of maintaining and inspecting transport vehicles effectively, carry out running repairs, breakdowns and assist transport administrator with related administrative duties.You will be ...Show moreLast updated: 17 days ago
- Promoted
Quality Manager
Staff SolutionsGqeberha, Eastern Cape, South Africa Our client in the Cement Industry is seeking a Quality Manager in Port Elizabeth.Responsible for the in-process quality of all products manufactured.
Develop and maintain the quality management syst...Show moreLast updated: 30+ days ago
- Promoted
Product Mgr II
RELXGqeberha, Eastern Cape, South Africa LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision to...Show moreLast updated: 6 days ago
- Promoted
Maintenance Manager – COEGA IDZ (f / m / d)
Techniplas US, LLCGqeberha, Eastern Cape, South Africa Techniplas is a global supplier of sophisticated plastic components and design-focused, multifunctional surfaces that are primarily for the automotive sector, as well as the industrial, consumer go...Show moreLast updated: 30+ days ago
- Promoted
Senior Account Manager R60 000 to R70 000, CTC
Panlila ConsultingGqeberha, Eastern Cape, South Africa Manage a team of 8 to 12 accountants and bookkeepers providing external services to several clients with various businesses.
Oversee outsourced back-office services for groups of companies.Monitor a...Show moreLast updated: 30+ days ago
- Promoted
Project Manager Gqeberha / Port Elizabeth
Staff SolutionsGqeberha, Eastern Cape, South Africa Our client in the Automotive Industry is seeking a Project Manager in Port Elizabeth.Establish key customer contracts.Co-ordinate the timing plan and regularly monitor the performance of projects t...Show moreLast updated: 30+ days ago
- Promoted
WFM Manager
TeleperformanceGqeberha, Eastern Cape, South Africa As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient management of accounts and workforce.
This includes overseeing Planning, Real-Time Management, and Man...Show moreLast updated: 30+ days ago
- Promoted
Technical Buyer - Automotive
Staff Solutions RecruitmentGqeberha, Eastern Cape, South Africa Technical Buyer Automotive in Port Elizabeth.Showing 3 Technical Buyer Automotive jobs in Port Elizabeth.Assistant Supply Chain Manager.
Port Elizabeth, Eastern Cape Staff Unlimited Recruitment Pty ...Show moreLast updated: 2 days ago
- Promoted
Technical Sales Representative
HeadhuntersGqeberha, Eastern Cape, South Africa Our Client, a prominent name in the FMCG Industry, is seeking to employ a Technical Sales Representative to their team based in Port Elizabeth.
Relevant Degree or Diploma in Food Technology or equiv...Show moreLast updated: 14 days ago
- Promoted
Technical Sales Advisor – Bioconditioning (JB5649)
Kontak RecruitmentGqeberha, Eastern Cape, South Africa Technical Sales Advisor – Bioconditioning (JB5649).R550 000 to R600 000 Annually CTC.Company Car for Business use only.A well-established organisation with a long history in the manufacture, market...Show moreLast updated: 30+ days ago
- Promoted
Account Manager
Clover S.A. Proprietary LimitedGqeberha, Eastern Cape, South Africa Clover is looking to employ a dynamic Account Manager to join their Gqeberha Sales team.The Account Manager will be responsible for maximizing sales in allocated stores to benefit all role-players....Show moreLast updated: 18 days ago
- Promoted
Technical Sales Consultant
Profile PersonnelPort Elizabeth, South Africa Identifying and Acquiring New Business.Conduct process evaluations and introduce constant improvement initiatives utilising the latest technology available.
Maintain and Grow Existing Customer base ...Show moreLast updated: 30+ days ago
- Promoted
SERVICE TECHNICIAN
Staff SolutionsGqeberha, Eastern Cape, South Africa Our client in the Hygiene Industry is seeking a Service Technician in Port Elizabeth.To provide a professional installation and maintenance of dosing equipment to customers.Maintain brand reputatio...Show moreLast updated: 30+ days ago