Senior Retail Operations Support Team Leader

Senior Retail Operations Support Team Leader

Senior Retail Operations Support Team Leader role at Hollywoodbets – based in Umhlanga, KwaZulu-Natal.

Overview

Join Hollywoodbets as part of the Purple Team and contribute to one of South Africa’s biggest success stories. Hollywoodbets has grown from humble beginnings in Durban to a powerhouse brand operating across Africa and the United Kingdom. The team is on a mission to increase the global footprint and tackle new challenges with a focus on reaching for the stars.

Responsibilities

• Provide leadership and management of the Retail Operations Support Specialists and Retail Operations Administrators.
• Provide operational assistance to Regional Management and teams as required, and technical / operational support to the Operations Management Team.
• Set uniform standards within all functions to Regional and Branch Support.
• Create and implement continuous upskilling and improvement plans for the Retail Operations Support Specialist and Retail Operations Administrators.
• Guide the implementation and updating of all policies and procedures with the Retail Operations Junior Business Partner.
• Approve all types and forms of communication to be sent to Retail outlets and Regional Managers.
• Assist the Retail Operations Business Partner (Junior) and Retail Operations Business Partner with administrative functions.
• Liaise with Developers and the IT infrastructure team to resolve practical problems affecting Branch Operations.
• Meet monthly with Internal Audit to ensure ongoing communication and resolution of queries.
• Build strong working relationships with Regional Managers and Area Managers and assist them as needed.
• Continuously seek to improve efficiency and effectiveness through ongoing learning and new techniques.
• Assist with Operational tasks dispatched by the National Operations Manager.
• Execute on any ADHOC requests from Executive / Senior Management.

What You’ll Bring To The Team

Qualifications and Requirements

A Bonus To Have

What You’ll Do For The Brand

General management and technical support to the Retail Operations Support Specialist and Retail Operations Administrators; set uniform standards; implement continuous upskilling; update policies and procedures; communicate with Retail outlets and Regional Managers; liaise with IT / Developers; collaborate with Internal Audit; build relationships with Regional and Area Managers; improve efficiency; support operational tasks and ADHOC requests from executives.

Please note that only applicants who meet the stipulated minimum requirements will be considered. If you are not contacted within 30 days, please consider your application unsuccessful.

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