Resource Planner Coordinator

Our Resource Management (RM) team ensures we have the right people for the right jobs, at the right time, in the right places.

Resource Management works collaboratively with our business to deliver successful people deployment solutions and build quality client teams. We play a key role in the delivery of our People Priorities; Fair Work Access, Diversity & Inclusion, Talent Development, and providing Career Enhancing Experiences for our people. As the workforce of the future takes shape it’s an exciting time to be in Resource Management and play a pivotal role in driving our strategy and ambitions forward.

As a Resource Coordinating Manager you’ll work in partnership with stakeholders, using your continuous improvement mindset, business acumen and Management Information (MI) to inform and influence decisions. Ultimately, you’ll work as part of a team of problem solvers, helping to solve business issues, and drive operational efficiency.

Qualifications / Certifications

Recommended : Bachelor’s degree in business administration, project management or related field

Experience required :

5 – 7 years’ experience in resource planning

1-2 years managing a team of resource planners

Responsibilities of role :

Resource Management :

• Lead and manage the strategic planning, allocation, and resource pools of Client Service Staff (CSS) ensuring alignment with the firm's strategic priorities and business metrics, as well as resolving unassigned clients and reallocations for new CSS joiners / leavers.
• Utilise continuous planning and scheduling to meet firm utilisation targets, with a primary focus on staff leverage and peak season needs / available staff allocation.
• Proactive management and monitoring of ACI vs. Non ACI statistics (during the planning process and otherwise).
• Management of key initiatives or projects for the better planning of staff.
• Design and develop new processes and policies to enhance operational efficiency.
• Present these new processes and applicable policies to Leadership for approval and implementation.
• Upload Resource Planning System (currently TalentLink) with non-chargeable events such as training, tutoring, study leave, academies, SAICA, quality reviews, coaching, business development, internal projects, statutory holidays, firmwide closure days, admin, specific to the division.

Data Analysis and Decision Making :

Communication Skills & Relationships :

Leadership and Coaching :

CSS Interaction :

Resource Management Technology :

Admin :

Skill sets required :

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