Senior Change Analyst

As a Senior Change Analyst is responsible for managing and overseeing the IT Change Management process, ensuring adherence to ITIL standards. This role involves planning, scheduling, and coordinating all change activities to minimize disruption to business operations. The analyst will perform risk assessments, analyse the impact of changes, and collaborate with technical teams to ensure successful implementation. Additionally, the role includes organizing and chairing Change Advisory Board (CAB) meetings, maintaining documentation, and providing regular reports on change activities.

Key Responsibilities :

Implement and manage the ITIL-based change management process across the department.

Ensure that all changes are logged, categorized, and processed in alignment with ITIL standards.

Oversee the evaluation, authorization, prioritization, and scheduling of IT changes.

Risk Assessment & Impact Analysis :

Perform risk assessments and analyse the impact of changes on IT services, infrastructure, and business operations.

Collaborate with technical teams to ensure risks are mitigated and backup plans are in place.

Change Scheduling and Implementation :

Manage the change calendar, ensuring the scheduling of changes aligns with business needs and availability.

Coordinate with service delivery, release management, and technical teams to ensure the successful implementation of changes.

Change Advisory Board (CAB) :

Organize and chair Change Advisory Board (CAB) meetings to review and authorize changes.

Ensure all necessary stakeholders are involved in the decision-making process.

Documentation and Reporting :

Maintain up-to-date records of all change requests, approvals, and outcomes.

Generate and distribute regular reports on change activity, success rates, and key performance indicators (KPIs).

Post-Implementation Reviews (PIR) :

Conduct post-implementation reviews to assess the success of changes and gather lessons learned.

Use feedback from PIRs to continuously improve the change management process.

Stakeholder Communication :

Act as the point of contact for any change-related queries or escalations.

Ensure clear and consistent communication with stakeholders throughout the change lifecycle.

Qualifications :

National Diploma / Degree in Information Technology, Computer Science, or a related field.

Proscie Certification is required ; ITIL Practitioner or Intermediate certification preferred.

Relevant certification in Change Management is advantageous .

Minimum of 3 years experience in IT change management in an ITIL-based environment.

Experience in organizing and managing Change Advisory Board (CAB) meetings.

Proven track record in managing changes in large-scale IT environments.

Technical Skills :

In-depth knowledge of ITIL Change Management processes.

Experience using IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or equivalent.

Familiarity with IT infrastructure and application change impacts (e.g., cloud, network, server).

Soft Skills :

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills for collaboration with stakeholders.

Attention to detail and the ability to manage multiple priorities.

Competencies :

Teamwork & Collaboration : Ability to work closely with cross-functional teams to implement changes.

Readiness assessments, stakeholder analysis, and communication planning.

For more information on career opportunities within the City of Cape Town, you can visit their official careers page :

Readiness assessments, stakeholder analysis, and communication planning.

Provides in-depth analysis and support for strategic deliverable

Please note that specific job descriptions and requirements may vary depending on the organization's needs and the specific context of the role