Front Desk Agent

Job Description

Front Desk Agent – Luxury Boutique Hotel, Franschhoek

Kendrick Recruitment is seeking a professional and guest-focused Front Desk Agent to join a luxury boutique hotel based in the heart of Franschhoek. This role is ideal for a well-presented and customer-oriented individual who thrives in a refined hospitality environment.

Key Responsibilities :

Welcome guests warmly and ensure a smooth check-in and check-out process.

Handle reservations, guest enquiries, and room allocations efficiently.

Provide exceptional customer service and resolve guest issues promptly and professionally.

Maintain accurate guest records and billing information.

Liaise with housekeeping and other departments to ensure seamless guest experiences.

Uphold the property’s standards of professionalism, presentation, and discretion at all times.

Requirements :

Previous experience in a front office or guest relations role within a luxury hotel environment.

Strong communication and interpersonal skills.

Excellent organisational and administrative abilities.

Proficiency in hotel management systems and Microsoft Office Suite.

A professional, well-groomed appearance and a passion for delivering outstanding guest service.

Salary : Negotiable depending on experience.

This is an excellent opportunity for a hospitality professional to join a prestigious property and develop their career within a luxury setting. Apply now to become part of a dedicated and dynamic team in beautiful Franschhoek.

Requirements

Minimum 3 years experience