Operations Manager

Key Responsibilities

Oversee daily operations across all departments, including housekeeping, guest services, food & beverage, wellness, and programming

Coordinate team flow, prioritize tasks, and ensure smooth guest experiences

Implement and refine operational systems, SOPs, and checklists for consistency and accountability

Manage scheduling, budgets, inventory, and quality control

Guide team leads toward operational excellence

Translate leadership vision into actionable, day-to-day practices

Bridge communication and collaboration across teams

Maintain the integrity and harmony of the environment and guest experience

Ideal Candidate

5+ years leadership experience in luxury hospitality, wellness, retreats, or purpose-driven environments

Skilled in building systems and frameworks that support smooth, people-centered operations

Emotionally intelligent communicator with cross-functional leadership experience

Calm, grounded, and solution-oriented under pressure

Tech-savvy, hands-on, and humble team player

Deeply aligned with values of sustainability, conscious living, and intentional hospitality

Additional Information

Full-time, on-site role in Franschhoek, South Africa

Legal work eligibility in South Africa required

Housing support available for the right candidate

Long-term growth opportunity within a pioneering, values-driven hospitality concept