This job offer is not available in your country.

CRM Specialist

WBWRCape Town, ZA

30+ days ago

Job description

Job title : CRM Specialist

Job Location : Western Cape, Cape Town

Deadline : November 30, 2025

Quick Recommended Links

Jobs by Location
Job by industries

About the Role

We’re looking for a CRM Specialist who can blend performance, creativity, and precision to deliver engaging customer communications. From email and SMS to push notifications and WhatsApp, you’ll manage the full CRM lifecycle—ensuring the right message reaches the right audience at the right time.

This role is perfect for someone who enjoys balancing content planning with data-driven insights, and who can take ownership of CRM operations from campaign scheduling to reporting. You’ll work closely with creative, insights, and digital teams to build brand loyalty and drive measurable results.

What You’ll Do

Plan & Execute Campaigns : Lead CRM activities across email, SMS, WhatsApp, and push notifications.

Content Calendar Management : Build and manage CRM calendars to ensure timely communications around launches, campaigns, and promotions.

Segmentation & Targeting : Leverage customer data to create audience segments that drive personalization and engagement.

Optimize Performance : Track KPIs such as open rates, click-through rates, and conversions—using insights to refine strategy.

Cross-Team Collaboration : Work with content, design, and digital marketing teams to align CRM touchpoints with broader campaigns.

Technical CRM Ops : Maintain and troubleshoot CRM tools, ensuring accurate setup of templates, automations, and integrations.

What You Need to Bring

1+ years of experience in CRM, email marketing, or digital marketing—ideally within an e-commerce or agency environment.

Project management experience—strong organizational skills and ability to juggle multiple campaigns.

Technical exposure to platforms such as WordPress, Shopify, HTML, and CSS.

Strong understanding of customer journeys, lifecycle marketing, and CRM best practices.

Analytical mindset with the ability to translate insights into actionable strategies.

Bonus Points If You Have

Hands-on experience with tools like Klaviyo, Netcore, or equivalent ESPs.

Exposure to omnichannel CRM strategies and automation workflows.

Background working with high-end, lifestyle, or direct-to-consumer brands.

Basic copywriting or email design skills.

Media / Advertising / Branding jobs

Create a job alert for this search

Crm Specialist • Cape Town, ZA

Related jobs

CRM Insights & Innovation Manager

Ten GroupCape Town, Western Cape, ZA

Quick Apply

Shape the Future of Service Excellence with Ten! .Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading pr...Show moreLast updated: 30+ days ago

Promoted

Funding Specialist

Black Pen RecruitmentCape Town, Western Cape, South Africa

Our client is a financial platform helping UK SMEs understand and control their business finance by providing business credit scores insights and simplifying access to funding.Our client helps busi...Show moreLast updated: 30+ days ago

Promoted

Compliance Analyst

ArvoBellville, South Africa

Our client is seeking a Compliance Analyst to serve as the primary point of contact for all “Know Your Customer” (KYC) requests and provide general compliance support. This role reports to the Head ...Show moreLast updated: 30+ days ago

CRM Solutions Architect (South Africa)

HubleCape Town, Western Cape, ZA

Remote

Quick Apply

HubSpot’s 2024 global partner of the year!.We are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses move faster, adapt smarter, and innovate f...Show moreLast updated: 30+ days ago

Promoted

Business Analyst (CH1150)

CapitalHStellenbosch, South Africa

Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a.This role supports the development and delivery of innovative payment products by translating bus...Show moreLast updated: 30+ days ago

Promoted

Senior Business Analyst (CH1160)

CapitalHStellenbosch, South Africa

CRM Specialist (Braze Expert)

Ten GroupCape Town, Western Cape, ZA

Quick Apply

Promoted
New!

Digital AI Marketing & CRM Manager Zoho

The Legends AgencyCape Town, South Africa

R35,000 - R50,000 per annum basic (experience dependent).Opportunity to shape the future of AI marketing in a high-growth startup. An exciting opportunity for a data-driven digital marketing profess...Show moreLast updated: 18 hours ago

Promoted

Product Marketing Head

Frank ConsultStellenbosch, South Africa

Our client is seeking an experienced and dynamic.This pivotal role will be responsible for aligning product offerings with the brand’s identity and ensuring they connect meaningfully with target au...Show moreLast updated: 30+ days ago

Promoted

Product Manager (CH1164)

CapitalHKuils River, South Africa

Our client, in the Credit industry, has an exciting opportunity available in their Product Portfolio Department for a Product Manager. The Product Managers responsibility is to bridge the gap betwee...Show moreLast updated: 25 days ago

Promoted

CRM & Automation Specialist (HubSpot) - EST Hours (Remote)

ISTA Personnel SolutionsWorkFromHome, Western Cape, South Africa

Remote

ISTA Personnel Solutions is a dynamic and fast-growing BPO company.We are not a recruitment agency — we operate as a dedicated extension of our U. Client is looking for a highly skilled CRM & Automa...Show moreLast updated: 3 days ago

Promoted

Steer crm expert

GLOBAL PACIFIC SUPPORTWorkFromHome, Western Cape, South Africa

GLOBAL PACIFIC SUPPORT is seeking a detail-oriented and knowledgeable Steer CRM Expert to join our dynamic team.In this role, you will be responsible for managing and optimizing our Steer CRM syste...Show moreLast updated: 2 days ago

Promoted

CRM Campaign Executive

takealot.comCape Town, ZA

Job title : CRM Campaign Executive.Job Location : Western Cape, Cape Town.Your responsibilities will include : .Creating, scheduling and sending CRM campaigns that focus on Takealot’s Subscriptions S...Show moreLast updated: 5 days ago

Promoted

PPC Specialist

The Legends AgencyCape Town, Western Cape, South Africa

Drive high-impact paid media campaigns for a fast-growing global fintech with hybrid flexibility in Cape Town.Digital Marketing | R50 000 R60 000 / month | Hybrid (3 days in office).Our client is a h...Show moreLast updated: 30+ days ago

Promoted

Lead Generation Specialist - (Remote)

NeolytixWorkFromHome, Western Cape, South Africa

Remote

Neolytix Cape Town, Western Cape, South Africa.Lead Generation Specialist - Remote.Neolytix is a management service organization serving Healthcare organizations across the United States.We provide...Show moreLast updated: 4 days ago

Promoted

Operations Project Implementation Specialist - CA(SA) - Asset Management

Strategic PersonnelCape Town, South Africa

A leading Investment Management company is seeking a recently qualified CA(SA) with ideally 1-2 years post qualifying working experience to complete a 6 month fixed term contract.There is a possibi...Show moreLast updated: 4 days ago

Promoted

CRM & Automation Specialist (HubSpot) - EST Hours (Remote)

ISTA SolutionsWorkFromHome, Western Cape, South Africa

Remote

ISTA Personnel Solutions is a dynamic and fast-growing BPO company.We are not a recruitment agency — we operate as a dedicated extension of our U. HubSpot to design, implement, and manage automation...Show moreLast updated: 4 days ago

Promoted

Technical distributions specialist

Career CustodiansCamps Bay, South Africa

The Technical & Distribution Specialist is responsible for the technical implementation of all distribution streams, including rate codes, promotions and room plan setups in-line with strategic bus...Show moreLast updated: 30+ days ago