Business Relationship Manager (Hybrid) - (KZN or JHB)

Overview

Our client, a pioneering tech-driven software company revolutionizing how retailers manage service, repair operations, and customer communication, is seeking a Business Relationship Manager to join their Growth Team. This role focuses on building lasting partnerships and owning the full client lifecycle from engaging demos and deal closures to long-term account growth and opportunity expansion. Approximately 80% of the role concentrates on strategic account management and account-based selling, with the remaining 20% on new business development to support global expansion. You’ll work with a team of Sales Development Representatives (SDRs) who handle lead qualification and demo scheduling, allowing you to focus on consultative selling and driving results. The company operates across multiple time zones, so flexibility to work shifts aligned with regions such as the U.S. or Australia / New Zealand is essential.

Duties

• Deliver engaging demos and presentations tailored to client needs, and close deals.
• Manage and grow client accounts post-sale by building trusted relationships and uncovering new opportunities.
• Drive account-based selling to achieve and exceed revenue targets.
• Work closely with SDRs to convert qualified leads into successful business.
• Pursue targeted new business opportunities (approximately 20% of the role).
• Collaborate with internal teams (marketing, customer excellence, product) to ensure client satisfaction and retention.
• Maintain accurate sales pipeline records and provide regular reporting.
• Stay up to date on product developments and industry trends.

Requirements

Attributes

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