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Assistant Retail Store Manager (Luxury Goods)
Emporium Human CapitalCape Town, South Africa30+ days ago
Job descriptionOversee daily store operations to ensure smooth running of all functions Complete, review, and submit daily reports (DMA) Conduct regular floor walks to monitor standards and execution Ensure compliance with company policies, procedures, and operational standards Schedule and manage shifts Allocate and delegate tasks to team members Train, guide, and mentor staff Enforce company policies, including performance and discipline when required Drive succession planning and staff development Manage and control expenses within budget Ensure accurate and timely daily cash-ups and banking processes Monitor and authorize returns, staff sales, and gift voucher usage Control payroll submissions, HR reporting, and wage projections Manage ad hoc payments and prevent any abuse of staff discounts Monitor telephone usage and other variable expenses to remain within budget Oversee stock control, daily / weekly cycle counts, and adherence to schedules Sign off stock received in the Goods Received Register (GRR) Ensure correct stock rotation, merchandising standards, and loss prevention controls Communication & Reporting Customer Service Targets & Performance
Assistant Retail Store Manager (high-end & Luxury) POS25217
Based : Greenpoint , Cape Town
Salary : Daily rate to be discussed
Minimum Requirements
- Grade 12 or higher qualification
- 24 years proven experience as a Retail Store Manager or Assistant Store Manager in a high-end store
- Previous experience managing staff, including performance management and disciplinary procedures
- Fluent in English (both written and spoken)
- Willing to work retail hours, weekends & public holidays (do get time off)
- Strong customer orientation and interpersonal skills
- Solid financial understanding of retail profit drivers and expense control
- Excellent planning, organizational, and delegation skills
- Ability to work within a structured environment and apply company principles strictly
- Experience training and mentoring new or junior staff
- Strong administrative and reporting skills
- Knowledge of stock control and inventory management
- Ability to communicate effectively with Head Office
Key Responsibilities (not limited to)
Operational & Store Management
Staff Management
Financial & Administrative Control
Stock & Merchandising
Closing Date : 15 September 2025
How to Apply
If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to
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Retail Store Manager • Cape Town, South Africa
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