Client Lifecycle Analyst

About us

Ninety One is an independent, active global asset manager with R3.4 trillion of assets under management. Established in South Africa as Investec Asset Management, the firm started offering domestic investments in an emerging market.

In almost three decades of organic growth, the firm demerged from Investec Group and became Ninety One. Our distinctive capabilities sit within differentiated fixed income and credit as well as specialist equities, and we have a unique perspective and approach to investment opportunities presented by emerging markets and the energy transition.

Ninety One is an equal opportunities employer.

Our imperative is to attract and retain the best talent by providing a corporate environment where people from varying backgrounds can develop professionally and build a rewarding career.

About the team

Fund Operations is a global team of 30 people broadly split into 5 sub‑teams all sharing the same core responsibility of oversight and facilitation of transfer agent activities and supporting clients who invest in Ninety One Fund Ranges. The Fund Operations team plays a vital role in ensuring efficient, compliant, and investor‑focused fund administration through effective management of the outsourced transfer agent relationship.

Key responsibilities

• Act as the primary point of contact for SA, Botswana, Namibia and Hedge funds Unit Trust operational and finance related matters.
• Oversight of administration function performed by our Transfer Agent, in line with SLA.
• Responsible for the Fund operations Finance function which includes but not limited to : Bank reconciliation, Cash Management, Commission, Rebates, Deal Amends and Taxation processes.
• Resolve and manage queries keeping all stakeholders informed of progress.
• Provide oversight of stakeholder correspondence.
• Oversee and maintain banking relationships, ensuring efficient management of inflows and operating accounts.
• Participate in Finance, Banking, Tax, Regulatory projects and Web development initiatives.
• Process improvement – assist with documentation and implementation of more efficient processes.
• Conduct statistical trend analyses to identify patterns and inform decision‑making.
• Maintain good working relationships with the Transfer Agent, Client groups, tax, legal, compliance and other operations teams across the business.
• Participate in monthly relationship meetings with the Transfer Agent to ensure alignment, review performance and address key issues.
• Monitor Transfer Agent key performance indicators.
• Preparation and monitoring of Annual rate card and project budgets.
• Oversight of expenditure relating to the Transfer Agent, including authorisation of payment of invoices.
• Manage and develop the Fund Operations team, offering guidance and mentorship to support continuous improvement and team effectiveness.

Qualifications

Desired attributes

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