Onboarding Coordinator

WanderSouth Africa

30+ days ago

Job description

Join to apply for the Onboarding Coordinator role at Wander .

Job Title

Onboarding Coordinator

Job Description

As an Onboarding Coordinator, you will play a crucial role in the seamless integration of new properties onto our platform. Your primary responsibility will be to oversee all administrative tasks involved in the onboarding process, ensuring that each property is ready for launch and that property owners are fully supported throughout the transition.

Key Responsibilities

Coordinate Consultation Calls : Schedule consultation calls with property owners and internal team members to discuss the onboarding process, gather necessary information, and address any questions or concerns prior to launch. Take detailed minutes during initial onboarding calls, documenting action items, decisions, and next steps.
Owner Follow-Up : Maintain written communication with property owners to address any outstanding issues or open items, providing regular updates on the progress of their property's onboarding.
Collect Property Information : Ensure all relevant property details are gathered including documentation, permits, utility account credentials, relevant contact information, and any other required information for a successful transition.
Timeline Management : Track all associated dates for properties, including home setup, marketing, operational launch, and vendor onboarding, to ensure timely progress and adherence to deadlines.
Calendar Management : Work with the Concierge Team to transfer existing bookings from property owners' calendars into our platform (Wander.OS), ensuring accurate and up-to-date scheduling for each property.
Supporting Onboarding Process : Provide comprehensive support throughout the onboarding process, addressing any issues or concerns that arise and offering guidance and assistance to property owners as needed.

Qualifications

Previous experience in project management, property management, or related administrative roles.

Strong organizational skills with meticulous attention to detail.

Excellent communication and interpersonal abilities, with a customer‑centric approach.

Ability to multitask and prioritize effectively in a fast‑paced environment.

Proficiency in Google Suite.

Ability to work independently as well as part of a collaborative team.

Seniority level

Entry level

Employment type

Full‑time

Job function

Human Resources

Industries

Technology, Information and Internet

Referrals increase your chances of interviewing at Wander by 2x.

#J-18808-Ljbffr

Create a job alert for this search

Coordinator • South Africa