Technical Account Manager - OpenShift (Remote, South Africa)

Red HatWorkFromHome, Limpopo, South Africa

30+ days ago

Job type

Remote

Job description

About the Job :

Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a OpenShift Technical Account Manager (TAM) in South Africa. In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform.At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.

What you will do :

Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

Perform technical reviews and share knowledge to proactively identify and prevent issues

Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

Provide advice and guidance to customers about their current and future Red Hat products;

Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

Complete analysis and present periodic reviews of operational performance to customer leadership

Manage customer use cases and maintain clear and concise case documentation

Create customer engagement plans and keep the documentation on the customer's environment updated

Manage and grow customer relationships by delivering attentive, relationship-based support

Build a sense of trust with customers and serve as their advocate within Red Hat

Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas

Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

Travel, as necessary, to visit customers and attend events within the region

Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

Establish and maintain parity with Red Hat cloud technologies strategy

Engage with Red Hat’s product engineering teams to help develop solution patterns, based on customer engagements, as well as personal experience, that drive platform adoption

Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases

What you will bring :

5 years experience in a support, development, engineering, or quality assurance organisation

Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat)

Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely

Competent comprehension of enterprise architecture and strategic business drivers

Ability to manage multiple issues and projects with an eye for detail

Direct experience with a variety of hardware vendorsThe following are considered a plus :

Experience in system management, cloud or server virtualization

Bachelor's degree in a technology-related discipline, preferably computer science or engineering

Red Hat Certified Engineer (RHCE)

Prior experience in a technical leadership or mentorship role

Experience with training and presentation deliveryLearn about the real-life experience of one of our Technical Account Managers in this .#LI-MR3

About Red Hat

is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.### Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.### Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email General inquiries, such as those regarding the status of a job application, will not receive a reply.At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open

#J-18808-Ljbffr

Create a job alert for this search

Technical Manager • WorkFromHome, Limpopo, South Africa

Related jobs

Promoted

Senior Account Manager - South Africa

The FolkloreWorkFromHome, Limpopo, South Africa

The Folklore is a technology platform that empowers brands to launch products across multiple marketplaces, social media, and search engines in seconds, ship anywhere affordably, and sell more with...Show moreLast updated: 28 days ago

Promoted

Strategic Account Manager

AVEVAWorkFromHome, Limpopo, South Africa

AVEVA is a global leader in industrial software.Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and min...Show moreLast updated: 14 days ago

Promoted

Customer Success Manager

HIREXEWorkFromHome, Limpopo, South Africa

Job Title : Customer Success Manager (Remote - EST Time Zone).Location : Remote (Must be available during Eastern Time business hours). A fast-growing US company, committed to delivering exceptional v...Show moreLast updated: 30+ days ago

Promoted

Digital Marketing Account Manager | Remote Position

The Super StaffersWorkFromHome, Limpopo, South Africa

Remote

Our client is a dynamic digital marketing agency specializing in creative design and innovative marketing strategies.Their team operates remotely, leveraging technology to deliver exceptional resul...Show moreLast updated: 30+ days ago

Promoted

Sales Account manager

The Legends AgencyWorkFromHome, Limpopo, South Africa

Our client is seeking a talented and experienced Remote Sales Account Manager to oversee a diverse range of client accounts and drive significant sales growth. In this role, you will work closely wi...Show moreLast updated: 30+ days ago

Promoted

Strategic Account Manager

AVEVA DenmarkWorkFromHome, Limpopo, South Africa

Job Title : • • Strategic Account Manager • •Location : • • South Africa, Remote • •The Job • • • •Responsibilities • • \ • Meet or exceed quarterly revenue targets supporting the regional business.M...Show moreLast updated: 16 days ago

Promoted

Digital Account Manager

MediboostWorkFromHome, Limpopo, South Africa

Help Empower Healthcare Professionals Across Australia with Your Skills!.Monthly Salary : 70,000 ZAR (Negotiable based on experienc. Mediboost is a patient growth marketing agency owned and founded i...Show moreLast updated: 30+ days ago

Promoted

Account Manager (South Africa)

SomewhereWorkFromHome, Limpopo, South Africa

Monday to Friday 9AM - 5PM EST.Remote (South Africa preferred).We are a dynamic startup specializing in personalized fortune cookies for both consumers and businesses. Whether its for weddings event...Show moreLast updated: 30+ days ago

Promoted

Technical Account Manager - OpenShift (Remote, South Africa)

PTYWorkFromHome, Limpopo, South Africa

Remote

Red Hats Technical Services team is looking for an experienced enterprise-level engineer to join us as a OpenShift Technical Account Manager (TAM) in South this role youll work with a small set of ...Show moreLast updated: 22 days ago

Promoted

Technical Account Director - South Africa

Everything To GainWorkFromHome, Limpopo, South Africa

This pivotal role combines the best of both worlds—technical understanding and relationship management—to ensure our clients receive exceptional service and support tailored to their business needs...Show moreLast updated: 22 days ago

Promoted

Account Manager

7FigureDocsWorkFromHome, Limpopo, South Africa

Account Manager role at 7FigureDocs.You will manage client accounts, oversee projects, and maintain strong client relationships to meet client needs and business goals. Join one of the fastest-growi...Show moreLast updated: 14 days ago

Promoted

Hybrid (Business Consultant & Account Manager) – Limpopo

Connect Group South AfricaLimpopo, South Africa

Main purpose of position : The development of business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future / po...Show moreLast updated: 30+ days ago

Promoted

Strategic Account Manager

AFRICAWORKWorkFromHome, Limpopo, South Africa

We are recruiting on behalf of our client, a leading player in the.The Strategic Account Manager will be responsible for. You’ll act as a trusted advisor, aligning customer needs with cutting-edge s...Show moreLast updated: 30+ days ago

Promoted

Expansion & Operation Manager - South Africa (iGaming / Fintech)

Black Pen RecruitmentLimpopo, South Africa

Our client believes in the power of Virtual Advancement—leveraging digital innovation and strategic foresight to help businesses excel in a rapidly evolving world. With a focus on agility and adapta...Show moreLast updated: 30+ days ago

Promoted

Engineering Manager (Remote)

LifecheqWorkFromHome, Limpopo, South Africa

Remote

Lifecheq is a fintech company aiming to provide the global emerging middle class with quality holistic financial advice.Our platform combines smart tech, deep financial expertise, and a unique appr...Show moreLast updated: 30+ days ago

Promoted

Key Account Manager - Online Payments | Jhb North

Salesworx Recruitment (Pty) LtdWorkFromHome, Limpopo, South Africa

Key Account Manager - Online Payments | Jhb North.Key Account Manager - Online Payments | Jhb North.Salesworx Recruitment (Pty) Ltd. Key Account Manager - Online Payments | Jhb North.Key Account Man...Show moreLast updated: 30+ days ago

Promoted

Strategic Account Manager

CR2 UK LtdWorkFromHome, Limpopo, South Africa

The Strategic Account Manager is responsible for building, managing, retaining and growing strategic relationships with our customers. This role owns the customer relationship, executes a comprehens...Show moreLast updated: 30+ days ago

Promoted

TikTok Shop Account Manager

Zainith AgencyWorkFromHome, Limpopo, South Africa

Zainith Agency is a marketing agency specializing in TikTok Shop onboarding, paid advertising, and consulting for branding and web page design. With over 6 years of experience managing successful eC...Show moreLast updated: 30+ days ago