Hotel Manager (Student Residence)

Overview

Academic and Student Experience Manager

Bedfordview, Gauteng

Salary : R - R

Employer : EDUVOS

Posted today

Job Description

Job Advert Summary

Eduvos is looking to hire the services on an Academic and Student Experience Manager for our Bedfordview campus on a full time basis.

Position Type :

Permanent

The Position :

• To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his / her learning and teaching journey

Minimum Requirements

Minimum qualification :

• At least an honours degree, preferably in management

Experience :

• Minimum three years of managerial experience in an academic environment
• At least five years\' of service or customer management experience, preferably in higher education environment

Duties and Responsibilities

Responsibilities :

As the Academic and Student Experience Manager, you will be primarily responsible for the following :

A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)

• Orientation, onboarding and induction
• Communication
• Contract management
• Facilities and venue compliance
• Support faculty delivery on campus – facilitating lecturer evaluations / student feedback
• Sponsor engagement
• Academic support programmes
• Wellness programmes
• Employability and work readiness

B) Student resource enablement

C) Student compliance with institutional policies

D) Events management (e.g., graduation event management, career fairs)

E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)

F) Management

G) Leadership

H) Internal and external stakeholder engagement and management / collaboration

Functional and Behavioural Competencies

Functional competencies :

• MS Office
• Exposure to / experience with systems
• Project management skills
• Case management and other systems
• SLA management skills / matrix management skills

Behavioural competencies :

• Initiative and responsibility
• People leadership and development
• Relations and networking
• Influencing
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)

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