Customer Liaison Consultant-Furnishes & Finishes (High-End)

Lumina PersonnelCape Town, South Africa

2 days ago

Job description

Position : Customer Liaison Consultant - High-End Interiors / Decor

Location : Cape Town - Gardens

Salary : R20 000 – R25 000.Neg "DOE "with Benefit's

Market Sector of high-end architectural design finishing fabrics, textiles and High-End Decor. Specializing in exclusive, products, directed for Architects, interior Designers and discerning homeowners seeking sophisticated, high-quality fabrics and furnishings.

REQUIREMENTS :

National senior certificate
Minimum 6 years’ experience in a similar role in customer service
Knowledge of textiles / fabric industry
Proven customer support experience
Excellent communication skills (written and verbal)
Problem solving skills
Ability to work under pressure in a fast-paced environment
Very good attention to detail
Exceptional Interpersonal skills
Ability to multitask, prioritize & manage time effectively
Must have own reliable transport
Required to work every second Saturday from 09 : 00 till 14 : 00

MAIN DUTIES :

Customer Satisfaction & Claims Management : Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.

Claims Investigation & Resolution : Conduct thorough investigations into claims, documenting findings and ensuring timely resolution

Sales Team Support : Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.

Query Resolution : Address and resolve general customer and internal queries with professionalism and accuracy.

Administrative & Ad Hoc Tasks : Perform general administrative duties and assist with ad hoc tasks as required to support team operations.

Passionate for creating, engaging with top designers, inspiring spaces, guiding clients in selecting the perfect fabrics, finishes, and decor elements, and transforming their visions into reality.

This Role Is For You

Apply Now! Lumina Personnel

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Liaison • Cape Town, South Africa

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