Instructional Designer Training

Role Purpose

The Senior Instructional Designer provides vision leadership and coordination in designing, developing, and delivering accredited and non-accredited blended learning programmes. The role ensures compliance with SETA and QCTO requirements while creating innovative high-impact learning experiences that support Ucademys clients and learners in the BPO and wider corporate environment.

Qualifications

• Bachelors Degree or 3‑year Diploma in Instructional Design, Educational Technology, Curriculum Design, Industrial Psychology or a related field.
• Postgraduate qualification in Education and / or Learning Sciences advantageous.
• Accreditation or certification in e‑learning platforms (e.g. Articulate Storyline 360, Adobe Captivate).
• Minimum of 5 years experience in Instructional Design with a proven track record in accredited training development.
• Demonstrated knowledge of SETA / QCTO accreditation processes, compliance, and quality assurance.
• Experience in the BPO / contact centre sector advantageous.
• Proven experience in working with Learning Management Information Systems (LMIS) such as Moodle (development, administration and learner support).
• Previous experience in facilitating, evaluating and improving e‑learning & competencies.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication skills (oral, written and visual).
• Project management capability and ability to deliver on multiple deadlines.
• Strong analytical and problem‑solving skills.
• Proficiency in LMIS / LMS platforms (e.g. Moodle, Blackboard, Canvas) for course design, tracking and reporting.
• Digital design proficiency (authoring tools, LMS integration and blended delivery).
• Facilitation skills and ability to evaluate learning effectiveness.
• Collaborative mindset able to work effectively with SMEs, facilitators and leadership.

Accountabilities

Design, develop and evaluate accredited and non‑accredited programmes aligned to SETA / QCTO standards.

Maintain compliance with all SETA / QCTO requirements.

Apply modern instructional strategies integrating technology and digital tools.

Work with SMEs, client stakeholders and internal leadership teams.

Demonstrate resilience, adaptability and a growth mindset.

Key Skills

Remote Work : Yes

Employment Type : Full‑time

Experience : Years

Vacancy : 1

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