Job title : Tech Officer : Special Serv : Cust Netw Man
Job Location : Western Cape,
Deadline : December 01, 2025
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Core Description
Receive, analyse, process and customer notification of planned maintenance and network failures.Job Responsibilities
OUTPUT 1
Managed Transport Facility Patches
SUB-OUTPUTS
Collect / generate information from systems / sourcesAnalyze Data According To Policies And ProceduresUpdate Data On Patch Management SystemTrack / Monitor / Ensure Patch Management System Is Always CurrentRANGE
TransmissionOUTPUT 2
Informed CustomersSUB-OUTPUTS
Understand customer requirementsFamiliarize customer with respect to Telkom's basic terminologies, policies, procedures, servicesAttend meetings with customersProvide feedback to customers, management and role players service deliveryAssist customers in formulating basic future infrastructure growthRANGE
Telecommunication related businessTelkom NetworkOUTPUT 3
Processed QueriesSUB-OUTPUTS
Receive queryDetermine nature of queryTrack / Monitor updating of recordGather all relevant informationProvide feedback to Customer / ManagementRANGE
Types :
Telkom NetworkOUTPUT 4
Provided StatisticsSUB-OUTPUTS
Collect / Generate information from systems / sourcesAnalyze dataTake necessary action and / or recommendations to improve service qualityFormalize reportsMonitor / Evaluate progressRANGE
TypesQueriesWeekly ReportNetwork FailuresPlanned MaintenanceOUTPUT 5
Ensured Data IntegritySUB-OUTPUTS
Analyze dataFormalize reportsTake necessary actionTrack, monitor updating of recordsCollect / generate information from systems / sourcesRANGE
Telkom networkCore Competencies
FUNCTIONAL KNOWLEDGE
Technical; Telkom Infrastructure; Computer Software; Telkom Products and ServicesFUNCTIONAL SKILLS
Interpersonal; Analytical; Organizing TechniquesATTITUDES / LEADERSHIP COMPETENCIES
Empathic; Responsible; Integrity; Diplomatic; ReliableCertifications
Education
NQF 4 : Grade 12 and relevant modular trainingOR NQF 3 : Grade 10 (Int) and relevant modular trainingExperience
3 Years relevant experienceNo experienceAdditional Information
Special Requirements
Valid Drivers licenseAbility to work shiftsICT jobs