Tech Officer : Special Serv : Cust Netw Man

TelkomZA

1 day ago

Job description

Job title : Tech Officer : Special Serv : Cust Netw Man

Job Location : Western Cape,

Deadline : December 01, 2025

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Core Description

Receive, analyse, process and customer notification of planned maintenance and network failures.

Job Responsibilities

OUTPUT 1

Managed Transport Facility Patches

SUB-OUTPUTS

Collect / generate information from systems / sources

Analyze Data According To Policies And Procedures

Update Data On Patch Management System

Track / Monitor / Ensure Patch Management System Is Always Current

RANGE

Transmission

OUTPUT 2

Informed Customers

SUB-OUTPUTS

Understand customer requirements

Familiarize customer with respect to Telkom's basic terminologies, policies, procedures, services

Attend meetings with customers

Provide feedback to customers, management and role players service delivery

Assist customers in formulating basic future infrastructure growth

RANGE

Telecommunication related business

Telkom Network

OUTPUT 3

Processed Queries

SUB-OUTPUTS

Receive query

Determine nature of query

Track / Monitor updating of record

Gather all relevant information

Provide feedback to Customer / Management

RANGE

Types :

Telkom Network

OUTPUT 4

Provided Statistics

SUB-OUTPUTS

Collect / Generate information from systems / sources

Analyze data

Take necessary action and / or recommendations to improve service quality

Formalize reports

Monitor / Evaluate progress

RANGE

Types

Queries

Weekly Report

Network Failures

Planned Maintenance

OUTPUT 5

Ensured Data Integrity

SUB-OUTPUTS

Analyze data

Formalize reports

Take necessary action

Track, monitor updating of records

Collect / generate information from systems / sources

RANGE

Telkom network

Core Competencies

FUNCTIONAL KNOWLEDGE

Technical; Telkom Infrastructure; Computer Software; Telkom Products and Services

FUNCTIONAL SKILLS

Interpersonal; Analytical; Organizing Techniques

ATTITUDES / LEADERSHIP COMPETENCIES

Empathic; Responsible; Integrity; Diplomatic; Reliable

Certifications

Education

NQF 4 : Grade 12 and relevant modular training

OR NQF 3 : Grade 10 (Int) and relevant modular training

Experience

3 Years relevant experience

No experience

Additional Information

Special Requirements

Valid Drivers license

Ability to work shifts

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