Client Success Manager

Job title

Client Success Manager

Job Location

KwaZulu-Natal, Durban

Deadline

November 30, 2025

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Job Description

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.

Minimum Requirements

Experience :

3-5 years supervisory experience

HR / IR experience

Strong Excel skills essential

PowerPoint presentation skills

Qualifications :

Grade 12li>

Diploma in HR / Labor Relations (pref)

Roles and Responsibilities

Overall accountability for effective and efficient admin and payroll management;

Ensure that Client Success teams adhere to payroll procedures and deadlines;

Checking, verification and approval of pre-extract reports from Payroll;

Ensure correct job requisition is received from the Client;

Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;

Establish a relationship with the Resource Centre;

Provide feedback to Resource Centre on candidates supplied;

Ensure the completion of all assessments, checks and verification of information according to Standard Operating Procedures;

Ensure that Assignees are briefed regarding transport arrangements, address, times etc;

Arrange and control recruitment of assignees as back-up and or replacement staff when required according to contract requirements;

Responsible for reporting on daily fill rate to the client and Operations Executive;

Forecast and plan for peak and seasonal labour requirements;

Induction of employees;

Ensure that protective equipment and related documentation is issued;

Coordinate transportation for assignees and obtain approval from the client;

Ensure that pay slips are distributed to assignees;

Ensuring the integrity of data on the payroll system;

Compile and deliver accurate reports as per client requirements;

Ensure a complete record of all staff on site at all times;

Ensure that shifts are fully staffed as per client requirements;

Monitor and manage assignee time keeping;

Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;

Responsible for the implementation and maintenance of client Service Level Agreements

Customer

Establish and maintain relationships with key client management contacts;

Attend client meetings and conduct regular client visits;

Develop awareness of client future business needs, identify potential opportunities and communicate;

Finance

Responsible for ensuring on-time and accurate invoice delivery to clients;

Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;

Analyse weekly stats per responsible client;

People

Coach and mentor assignees;

Manage teams and disciplinary issues;

Manage disciplinary enquiries, CCMA cases, LR activities etc;

Escalate potential labour risks;

Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;

Drive transformation within team;

Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;

Ensure team members are appropriately trained and developed;

Responsible for arranging, controlling and overseeing the training of assignees.

End Date

November 14, 2025

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