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Quote Coordinator (South Africa) 16086

Quote Coordinator (South Africa) 16086

SomewhereCape Town, Western Cape, South Africa
24 days ago
Job description

Quote Coordinator

Team : Quote Coordinator

Location : Remote (U.S. time zones preferred)

Salary : Competitive USD / month (based on experience)

Hours : 40 hours / week Employment : Contractor or FTE (depending on location)

Reports To : Operations Manager

About our client

Our client delivers pavement maintenance services nationwide partnering with a large network of subcontractors to complete work orders across 47 states. As the company scales were tightening our quote turnaround and win rates by adding a proactive Quote Coordinator who will own follow-up with subcontractorsensuring quotes arrive on time complete and accurate .

Role Summary

Youll manage the full quote coordination lifecyclefrom receiving work orders and assigning subcontractors to following up until quotes are received. Your mission : drive speed accuracy and responsiveness across every project. Success in this role means faster quote turnaround (5 days) higher subcontractor response rates and more approved quotes .

This position is ideal for someone who thrives on structured follow-through friendly persistence and clear documentation .

Core Responsibilities

Coordinate Quotes

  • Receive work orders and confirm scope site details and due dates.
  • Identify and assign the best-fit subcontractor(s) based on trade geography and capacity.
  • Ensure subcontractors have all required materials (scope drawings / photos deadlines and terms).

Run a Strict Follow-Up Cadence (per subcontractor)

  • Day 3 : Phone call (primary). Log call notes and status.
  • Day 4 : Email SMS nudge with due date reminder and attachments.
  • Day 5 : Final call. Confirm ETA or identify roadblocks.
  • If no response pivot immediately to a new subcontractor and restart cadence.
  • Document every touchpoint in the tracker or CRM.
  • Quality & Handoffs

  • Review quotes for completeness (scope pricing breakdowns exclusions and timelines).
  • Flag inconsistencies and request fast revisions.
  • Package and hand off finalized quotes to the internal approver or sales team.
  • Relationship Management

  • Build and maintain rapport with subcontractors reinforcing timelines and quality expectations.
  • Maintain an updated roster with responsiveness ratings capabilities and trade specialties.
  • Escalate unresponsive vendors and suggest alternatives.
  • Tracking & Reporting

  • Maintain a live tracker of all work orders subcontractor assignments touchpoints ETAs and outcomes.
  • Report daily / weekly on SLA adherence turnaround times and bottlenecks.
  • Success Metrics (KPIs)

  • Turnaround Time : 5 business days from work order to received quote.
  • Follow-Up SLA Adherence : 95% cadence completion (D3 / D4 / D5).
  • Response Rate : 80% subcontractor response within 5 days (or documented pivot).
  • Quote Quality : 5% requiring rework due to missing or inaccurate details.
  • Throughput : Target of X quotes / week (set post-ramp).
  • Approval / Wins : Measurable lift in quote approval rate month over month.
  • Ideal Candidate Profile

  • 2 years in coordination operations or vendor management roles.
  • Strong written and verbal communicationespecially in follow-up and relationship-building.
  • High attention to detail and disciplined task tracking.
  • Comfortable working in spreadsheets CRMs and project management tools.
  • Persistent organized and able to manage multiple work orders simultaneously.
  • Required Experience :

    IC

    Key Skills

    Accounts Handling,Customer Service,ABAP,Infection Control,Bakery,Jboss

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    South Africa • Cape Town, Western Cape, South Africa

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