Solutions Architect (Fintech)

Our client is a technology company solving payments problems for businesses. Their mission is to help businesses in Africa become profitable, envied, and loved. They provide a suite of products to help businesses accept payments online and offline, manage their operations, and grow their business. Our client is driven by a commitment to excellence, innovation, and customer satisfaction.

Role Overview

The Technical Solutions team strives to be the best technical payment partner for global brands, enterprise businesses, and startups operating in Africa. To achieve this, our client partners with their merchants to unlock their full potential by designing tailored solutions using our client’s products to meet their unique needs and guiding them in adopting best practices that drive customer success and revenue growth.

The team works closely with the in-country business development teams to accelerate the sales cycle and business onboarding. Additionally, they serve as a trusted bridge between our client’s largest businesses and the product and engineering teams, sharing valuable feedback that shapes our client’s products to solve real business challenges.

Job Type : Permanent

Location : South Africa

Work Place : Hybrid

Requirements

• Technical Experience : 5+ years in a technical role, ideally in pre-sales, customer support, or software engineering, with hands-on experience in REST APIs, SDKs, and payment gateway integrations.
• Solution Design & Integration : Proven experience in integrating technical solutions for external partners or merchants.
• Communication & Presentation : Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Problem-Solving : A proactive, hands-on approach to troubleshooting and resolving technical challenges in real time, with a track record of methodically tackling issues to final resolution.
• Customer Success Mindset : Strong commitment to ensuring merchants succeed by delivering effective solutions and outstanding support.
• Project & Portfolio Management : Ability to manage multiple projects and merchant accounts while effectively prioritizing tasks.
• Industry Knowledge : Understanding of South Africa’s fintech ecosystem, payment regulations, and compliance standards.
• Entrepreneurial Mindset : Ability to take initiative, navigate ambiguity, and thrive in a fast-paced environment.

Nice to Have

Responsibilities

Pre-Sales Strategy and Solution Design

Merchant Integration and Onboarding

Post-Launch Growth and Optimization

Industry and Market Expertise

You'll thrive as a Solutions Architect if you

Benefits & Perks