Helpdesk Team Lead

Keep an eagle eye on the support queue.

Assign cases like a traffic cop with a mission. Respond, route, repeat.

Find trends, spot problems, and say "Aha" a lot.

Think fast, stay calm, and coordinate all the right people like triage maestro.

You will be the glue that keeps everyone connected without getting stuck.

TechOps, Product, Services they all know you by name.

Approve leave, juggle shifts, and make sure theres always coverage (even when everyones at a braai).

What You Bring to the Table :

Minimum 3 year IT or business related degree / diploma (or equivalent wizardry)

Minimum 2-3 years leading a technical helpdesk (youve done the hard yards)

Experience with support tools and ticketing systems (you know your way around a queue)

A knack for process design, documentation, and continuous improvement

Strong technical comprehension and an appetite for product talk

Leadership that lifts others supportive, motivational and focused

Because someone must run the show, and we think that superhero should be you.

Contact Penny Janse Van Rensburg on