Armed Response Officer

Job Purpose:

To provide visible patrolling on sites, immediate armed reaction, incident management and operational support for critical services that support the operations of the client and to ensure that all matters are addressed in a prompt, efficient, and professional manner.

Education and Experience:

• Matric / Grade 12 or equivalent (NQF level 4).
• PSIRA Registered (Minimum Grade A).
• Firearm Competency.
• Exceptional telephone etiquette and communication skills.
• One (1) to three (3) years Armed Response experience.

Key Receivers:

• Technical Specialist.
• Task Teams.
• Operational Staff.
• Clients.
• Contractors.
• Local Authorities.

Key Performance Areas:

• Armed Response.
• Reporting.
• Site Checks.
• Crime prevention.
• General.

Main Duties and Responsibilities:

Armed Response

• React immediately to all relevant alarms of the client or its clients.
• If the alarm is positive, assess the situation and keep the National Operations Centre informed always of any new activity.
• Perform arrests on any intruders or other offenders, they are to be kept in your custody.
• Liaise with the SAPS, management and other relevant parties to ensure that the suspects are handed over to the SAPS in a lawful manner.
• Ensure that the response times are according to the stipulated SOP’s.
• React immediately to situations where any member of the public’s life is in danger.
• Ensure the safety of all members (this includes the public) by checking premises thoroughly.
• Take detailed notes of all activity at the crime scene, take photos and conduct a full investigation on the scene.
• Report back to the National Operations Centre regarding the request for response.
• Conduct client reconnaissance as and when required.
• Execute waylay operations as and when required.
• Make arrests where possible.
• Recover stolen goods and return to the client where possible.

Reporting:

• Record all incidents in the Occurrence Book (OB) with full details as prescribed in the Standard Operating Procedure as well as to the National Operations Centre.
• Do a proper hand over at the end of each shift in the Occurrence Book (OB) as per the Standard Operating Procedure.
• Report cases to the South African Police Services (SAPS), as and when required.
• Issue statements and submit these to SAPS and the Client.
• Appear as witness in court as and when required.
• Ensure that the firearm and vehicle is handed over according to company Policies and Procedures.
• Inform the relevant parties of any discrepancies; follow up actions taken and the progress thereof.
• Evidence via incidents must be booked into SAPS thirteen (13) register at the nearest SAPS offices and reference details must be provided to the Client.

Site Checks:

• Do regular site inspections (daily) and ensure to cover all the vulnerable areas.
• Ensure visibility at standoff points and during area patrols.
• Conduct continuous patrols during the duration of the shift, patrols must be done effectively to ensure a visible security service to curb crime.
• Ensure that suspicious activity is always reported to the National Operations Centre.
• Investigate or respond to unusual or suspicious circumstances (this may include taking photos of the site).
• Assist to prevent theft, arson, sabotage, vandalism and crime in general in the area.
• Inform the National Operations Centre about any defects or defaults to any site or area.

Crime Prevention:

• Develop and foster an interactive relationship with internal and external crime affiliated third parties, law enforcement agencies and clients to combat and minimize criminal activities.
• Formulate relevant preventative measures to minimize crime related risks.
• Do extensive and proactive research into the core reasons for relevant criminal activities.
• Make recommendations to fight criminal activities.
• Evaluate the protection status on hot spot areas and report it to the National Operations Centre with recommendations on how to fight these criminal activities.
• Securing the crime scene to prevent the contamination of evidence.

General:

• Liaise with clients, management, and colleagues to ensure smooth running of all operations.
• Ensure that client complaints and requests are handled efficiently.
• Ensure that the company vehicle is neat and tidy at all times and up to date with its service plan.
• Ensure that clients are treated with the utmost sense of respect and dignity, maintain the professional image of the company at all times.

Attributes, Competency and Skills:

• Fostering teamwork
• Attention to communication
• Oral communication
• Written communication
• Customer orientation
• Diagnostic Information Gathering
• Analytical thinking
• Stress management
• Personal credibility

Health and Safety:

• Equipment should only be used for the sole purpose that they are intended for, within the health and safety regulations thereof and only by the people who have received the proper training therefore.
• If any hazard of any kind is noted, it must be reported to the SHEQ Manager immediately for remedial action to be taken.
• Be responsible for your own health and safety as well as the health and safety of those around you.
• Adhere to the regulations on the usage of consumables, equipment and clothing as well as the maintenance thereof.

Special Conditions:

• Employees will be required to undergo training that is deemed necessary to raise the standard of service delivery and / or to comply with the requirements of the position.
• This job description sets out the responsibilities of the position at the date that it was completed. Such duties may vary from time to time without changing the general character or the level of responsibility entailed.