Talent.com
This job offer is not available in your country.
Service Operations Specialist (Electronic Security)

Service Operations Specialist (Electronic Security)

SnaphuntSouth Africa
12 days ago
Job description

The Offer

  • Flexible working options
  • Work alongside & learn from best in class talent
  • Excellent career development opportunities

The Job

What You’ll Do :

  • Customer Communication : Respond to incoming service requests via phone and email, ensuring each inquiry is addressed with speed and accuracy to meet customer needs.
  • Service Coordination : Schedule and coordinate service calls, clearly communicating details to both customers and technicians for seamless service.
  • Follow-Up : Track open service requests rigorously, following up as needed (even outside of regular office hours) to guarantee customer satisfaction and issue resolution.
  • Record Keeping : Keep meticulous records of service requests and customer interactions in our database, ensuring reliability and accuracy in every detail.
  • Collaboration : Partner closely with technical teams to relay customer issues and support a unified, high-quality service approach.

    • The Profile

    What You Bring :

  • Industry Insight : Ideally, experience in the electronic security industry, with a strong grasp of service protocols and customer care.
  • Communication Excellence : Outstanding written and verbal communication skills, with a knack for clear, concise information sharing and handling sensitive situations diplomatically.
  • Organizational Talent : Exceptionally organized and able to juggle multiple service requests, prioritizing tasks to keep everything on track.
  • Dedication to Service : A professional with a commitment to service excellence, ready to step up outside normal hours when critical issues arise.
  • Team Player : Collaborative spirit, working effectively with different teams to achieve service goals.
  • Tech Savvy : Experience using CRM and service management software to streamline workflows and maintain seamless customer communication.
  • Proven Success : A history of enhancing service delivery and boosting customer satisfaction in a similar role.

    • If you’re detail-oriented, proactive, and excited to make a real impact in the electronic security industry from a remote setting, this role is your chance to shine. We’re looking for a dedicated professional ready to go above and beyond. Apply now to join our team!

    The Employer

    Are you passionate about delivering top-notch customer service and ensuring smooth operations? Join our client New York-based electronic security team as a Service Operations Specialist —a critical role in maintaining high customer satisfaction and efficient service delivery, all from the comfort of your home.