Remuneration
Attractive remuneration package with comprehensive benefits
Purpose Of The Job
Our client a Commercial Vehicle dealership, urgently requires a VERY STRONG Service Admin Supervisor. The position will be based in Witbank but will also oversee their dealership in Middleburg.
The Service Administration Supervisor is responsible for overseeing the administrative functions within the workshop with a specific focus on costing, warranty claims, cash outstanding, and debtor management. This role ensures the smooth processing of service orders, accurate costing, timely invoicing, and effective management of customer payments. As a key player in the after-sales process, the Service Admin Supervisor ensures that all administrative duties align with the company’s high service standards, while also maintaining strong relationships with customers and external vendors.
Responsibilities
Service Costing & Invoicing
- Supervise the accurate costing of repairs and services, ensuring that labour, parts, and materials are properly accounted for and in line with the brand’s pricing structure
- Oversee the preparation of repair orders, job cards, and invoices, ensuring timely and accurate billing in accordance with workshop standards
- Review and ensure all invoices reflect accurate job completion and agreed pricing, identifying discrepancies in costing or billing promptly
Warranty Claims Management
Manage the end-to-end process of warranty claims for customers, ensuring compliance with brand guidelines and warranty termsLiaise with manufacturers, parts suppliers, and service teams to ensure timely approval and processing of warranty claimsMonitor the status of warranty claims and follow up on any delayed payments or unresolved issuesEnsure all warranty-related documentation is properly stored and filed and assist in preparing reports for warranty auditsDebtors & Cash Outstanding Management
Oversee and manage the cash outstanding process, ensuring all customer payments are tracked, followed up, and received in a timely mannerDevelop and implement a proactive strategy for debt collection, working with the accounts and service teams to minimize outstanding balancesReview customer accounts for overdue payments, sending reminders and coordinating with external debt collection agencies if necessaryEnsure that all customer receipts and payments are accurately recorded, with proper documentation provided for reconciliationCustomer Account Management
Monitor and maintain accurate customer accounts, ensuring that all service and repair transactions are logged and invoiced correctlyProvide customers with timely updates on outstanding balances, invoicing queries, and account statusResolve any customer disputes or discrepancies related to billing, costing, or warranty claims, escalating issues to senior management when necessaryAdministrative Supervision
Supervise and guide the workshop admin team, ensuring that daily administrative tasks, including filing, documentation, and reporting, are completed accurately and on timeDevelop and maintain administrative procedures and systems to streamline the workflow, improve efficiency, and ensure the premium brand’s standards are upheldConduct regular training sessions for the admin team on costing processes, invoicing standards, warranty claim procedures, and debtor managementReporting & Financial Oversight
Prepare and submit regular financial reports on cash outstanding, debtor aging, warranty claims, and other financial KPIs related to service operationsMonitor financial trends and identify any potential issues related to costing, payment delays, or claims processingAssist the Service Manager in the preparation of monthly forecasts and annual budgets, providing insights into workshop financial performanceRequirements
Experience
Minimum 3-5 years of experience in a similar administrative or supervisory role within a commercial vehicle dealership workshopStrong understanding of service costing, warranty management, and debt collection within the automotive industryExperience with dealership management systems (e.g., CDK, Autoline, Kerridge, SAP, or similar)Skills & Attributes
Excellent leadership, communication, and organizational skillsStrong analytical skills with the ability to manage financial reports, billing discrepancies, and debtor managementHigh attention to detail and accuracy in costing, invoicing, and warranty claim processingProficient in MS Office (Excel, Word, Outlook), and knowledge of DMS platformsProven ability to manage multiple priorities while maintaining a high level of service qualityAbility to maintain a customer-centric approach, ensuring satisfaction while balancing financial management goalsStrong, assertive and highly confident personality and skillset abilitiesKey Performance Indicators (KPIs)
Accuracy in job costing and invoicingTimeliness and efficiency in warranty claim processingReduction in cash outstanding and debtor agingAchievement of debtor collection targetsCustomer satisfaction scores related to billing, payment processes, and warranty resolutionCompliance with internal financial and warranty audit requirementsPlease note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Tuesday 28 October 2025.
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