Experiential and Educational requirements :
- Matric
- Min. 3-5 Years related experience
- Relevant tertiary degree (Advantageous)
- Computer Literacy : Intermediate MS office and SAP experience
- Advantage : Inco terms for imports
Essential duties and responsibilities :
Achieve financial objectivesRaising accurate Sales Orders and Purchase Orders within SAP and ensuring FIFO for Goods Receipts(Maintain Order Balance),
Ensure orders are processed to export country within required timing,Ensure system pricing information is accurate and up to date to allow for invoicing to be completedwithin lead-time,
Understand Inventory levels (Reviewed Daily) and involve in initiatives to reduce aged / obsolete stock(PIPELINE Management),
Ensure that stock is dispatched within agreed terms,Ensure that Invoice queries are corrected within the month of processing and variance calculations areprovided to management for checking and authorisation,
Minimise risk exposure due to air and hand carry shipments,Maintain customer information - Contacts Database, Order Files,Maintain strong communication to develop a detailed understanding of customer needs, building
relationships and effective partnerships,
Assist with implementation of action plans if customer satisfaction rating is below acceptable level,Directly involved in the handling of all customer complaints relating to your area of responsibility,Co-ordinate shipping schedules and communicate this information for order balance, calculation, andinformation sharing (Weekly),
Comply to Standard Operating Procedures,Ensure that SAP processing is up to date and correct regarding Orders and Pricing,Identify Operational issues and tracked these with management to resolve timeously,Submit Kaizen ideas to improve operational efficiencies and enhance team effectiveness and profitability,Gather Information and Report / Consult with Management regarding the need for urgent shipments andpriority support from TTC-Exp,
Ensure that ALL irregular operations are reported to management immediately for understanding andprompt action / resolution to avoid risk,
Process and Check Customer Orders confirming Accuracy, Fluctuations and submission timing inaccordance with TTC-Exp deadlines,
Ensure forms are handed to Management for Authorisation and that check sheets are completed andorder forms are uploaded / submitted,
Submit and track Request for Quotations - Providing all the necessary detail to TTC-Exp and / or TTC-Mid,Ensure that accurate Rundown Sheets are created with detailed supporting history for discussion withTTC-Exp / TTC-Mid,
Strive toward continuing professional growth, improving sales skills, business acumen, and productknowledge,
Active involvement in training initiatives and strive toward better results (Personal Development Plan andCareer Development Plan),
Actively work toward performance objectives and targets and communicate to Management whereconcerns are met,
Continue to ask question to develop a deeper understanding of problems / conflict,Maintain appropriate interpersonal relationships with employees, peers, and customers,Ensure that Company policy is adhered to, particularly but not limited to Office Hours, Lunch Breaks, andSecurity,
Ensures that work area is clean, secure, and well maintained [5S],Completes special projects and miscellaneous assignments as required,Participate in Quarter end Inventory Verification at stock count (Audit),Ensure daily visits to the warehouse to directly understand stock levels.